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Big O Tires

CLOSED NOW

Today7:00 am - 8:00 pm

Tomorrow7:00 am - 8:00 pm

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Business Details

Hours:

Regular Hours

Mon - Fri7:00 am - 8:00 pm

Sat7:00 am - 7:00 pm

Sun9:00 am - 6:00 pm

Extra Phones:

Phone: (415) 387-7006

Brands:
BF Goodrich, Goodrich, Michelin, interstate
Payment method:
master card, visa
Categories:
Tire Dealers, Brake Repair, Wheels, Auto Oil & Lube

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09/12/2011
Too busy for courtesy

Went in dressed natily because I had been working on my BMW 8 series and was ignored and after I asked for help the guy behind the counter said"" we can help in 2.5 hours"" I asked if he wanted me to comeback then? No you have to leave the car. Why because we are too busy. One car being worked on and one waiting. Two cars in the shop and they are too busy to even talk to a customer, I guess they don't need business.I... view more

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10/06/2008
Under NEW Management in 2006 that Manager is gone! Yeah

New Management new attitude, over 150 years experience ASE certified techs. New renovation and new equipment added. Want it fixed right the first time, not the next time go here. plain and simple.

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06/30/2007
Going out of their way to make you their customer

Go here and you will be greatly rewarded. Sounds cheesy, but it could happen to you... still sounds cheesy... Anyways - I took the car in after several flats and different temporary fixes around the bay area - decided I wanted a whole new set of tires, I don't like to mismatch - especially with something as important as tires. We agreed on the Epic Tour series, he (Jim Smith, I think) threw in the $50 tire protection... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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02/13/2007
Free flat tire repair!

I brought my flat tire in for repair and was pleasantly surprised when it was done in an hour and free of charge. I didn't purchase the tire at their store nor any big-o store, but still received excellent service free of charge. The location is convenient, but when busy, people can stack up and the counter area gets chaotic. Would recommend reconfiguring the counter and wait area.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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12/23/2006
Never, Ever go to this place!!!!

Where do I start? I had a flat tire and needed it replaced. Chick told me it would be about an hour. Twenty minutes later she came in and told me that it would be another hour because there were people in front of me. I decided to bus it home and pick the car up later. I just needed my keys because my house keys were on there. Well, my keys were locked in my car. After I told TWO people that the car would lock itself... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
12/20/2006
Worst Mechanic Work I Have Ever Received - Be Warned - Do Not Bring Your Vehicle Here!!!

On 12/20/2006, I ran over a nail in the road, and decided to bring my brand new 2006 Infiniti G35 into the local Big O Tires branch to have it patched. Since it was a simple patch job, it didn't seem unreasonable to bring my new car into Big O for a quick fix. After leaving the car with them for an hour at an estimated price of $40, I get a call back saying my car was ready, but that the price was actually now goin... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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10/01/2006
Horrible treatment

I took my car to get four tires and an alignment. They told me that I needed about $1500 in service to my car. A week later, I tried to take off my front tire to flush my brakes and one of the studs had been cross-threaded and the nut nearly fused to it, making it impossible to use again, as a glob of metal was on the thread. I took it back and the manager told me that because I had 180,000 miles on my car, things... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
06/13/2006
I gave them a 2nd chance and deeply regret it

I used to work at a place that used Big O Tires, so when I got my car that's where I went. The first time was for new brake pads and an oil change/fluid check. They told me at that time that my rotors would need to be replaced in the next year, they wanted to change them at that time, but it was too expensive for something that didn't have to be done. When I picked my car up, the service engine light was on, though i... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
05/11/2006
Fantastic Experience

Usually I'm skeptical about any auto service place whether it's tires, oil change, or just a tune up. I got a great deal on some high-performance tires. They didn't have them in-stock, but they got them the next day. Installation was fast and the service was great. They didn't try to sell me anything I didn't need or their most expensive stuff. Service was excellent. Would go back again.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
04/30/2006
Great Customer Service

I came in because I was having problems with tires I had bought from another dealer out of state. The folks at Big-o were great. Although they were really busy, the manager took time to explain to me exactly what was wrong and what my options were. He could tell I was having trouble making a decision, so he suggested I go home and think things through - no high pressure sales! When I brought the car back a couple... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Big O Tires

3040 Geary BlvdSan FranciscoCA 94118

(415) 751-2577

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Big O Tires

3040 Geary BlvdSan FranciscoCA 94118

(415) 751-2577

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