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In early March, 2011, I called T-Mobile and asked them to cancel my 2 year cell phone contract with them. When the bill came on my credit card in early April, I thought that would be my final bill. Then my May Visa came and another full month charge was assessed. So I called the billing department, and they advised me I would get a final charge of $11.87. I cannot believe that I will be paying for cell service three months after the service ended. This seems questionable to me. Has anyone else had problems like this?
As an employee of AT&T I have found this store to be nothing but the best in customer service. They are friendly and efficient. I have visited this store on many occasions to replace covers, fix phones, and just ask general questions. They have always provided me with everything I have asked for and explained in detail what was going on and where I needed to go if they couldn't help me there. Very respectful, efficient, and friendly.
I am being forced to make a review on yellowpages.com. I expressed I didn't want to rate a business and was told it's part of my job. However I am a customer service rep and my feelings on businesses I visit is not a part of my daily job performance but was told something could happen to me if I didn't rate a business on yellowpages.com. I think it's very poor of a business to make an employee do such a thing that is personal. AT&amp;T wants me to express care and empathy to the customers I come in contact with however that same care and empathy isn't expressed to me as an employee.
Provided by Citysearch
There's a Mitchel Lopez of ATT, too cunning for his own good, paranoid schizophrenic, off medication half the time. avoid him at all costs.\r He will add terms to your contract, purely for the profit of it.
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YP Mobile Page for AT&T, San Francisco, CA