02/11/2012Provided by Citysearch -
I booked this place for my brother's birthday for 20 people. Even though I called three weeks before and booked the private dining room, they double-booked it, and we were moved to the general dining area.
In our initial conversations, they gave me a per person price over the phone ($38), took a $500 deposit and no further pricing/invoice was sent, so I communicated that price to my family coming to dinner. But when the bill came, it was almost $50 per person. It left me and my family unprepared, which is not how we wanted to end an evening, especially an evening that costs $1,000 for 20 people. I had to ask people for more money at the end of dinner, which is awkward and uncomfortable for everyone.
For that price, we should have had more than enough food, and we didn't - some people in our party did not have enough to eat. And then the servers came in and took our food before we were done! They just started clearing plates. I have no idea why that happened. At least 6 people in our party did not finish their dinner.
In addition, the tip was added to the taxed amount, which is incorrect. You do not tip on tax. Further, given that the service suffered, a 17% tip was completely inappropriate.
When we brought all of this to the manager's attention, she took $40 off of the over $1,000 bill. Hardly even a gesture. I didn't want to create a scene, so decided to be done with it and follow up the next day. I contacted the owner who said he would take care of my issues but needed to call me back, and haven't heard back from him.
The staff and setup of the whole evening was geared toward making money off of us and get us out as soon as possible. Not the kind of environment during a meaningful family event.
For $1,000, we should have had enough food, great service, and respectful communication and a more accurate per head price before the event. Still waiting to hear from the owner...