I've had several bad experiences with Hertz at this location over the last few years. I'd arrive, the 'guaranteed car' wasn't available and I was directed into the Gold office, waiting in line forever to be offered another car, sometimes for more money. Grrr! This happened several times. Sometimes I paid the money, other times not. The real frustration was the delay. I felt they owed me an upgrade for waiting, etc. As with many Hertz experiences recently, I'd get in a car, turn the key to find the car had very high mileage for a rental car, stains on the seats - a beaten-up car. I'd walk back in and ask for a different car, or throw-up my arms and drive off. I stopped using Hertz because of it for a while. This coming from someone who had rented cars for what amounted to months of use every year. This time the car was okay but very basic spec with no parking sensors, etc. and pretty worn out. Service was okay but is this what I expect from Hertz? No. I've written. Response? No.
106. Budget Rent A Car
780 McDonnell Rd San Francisco Intl ApoSan Francisco, CA 94128
From Business: Formed in 1958, Budget Rent A Car System Inc. is one of the leading car rental companies in the world. Based in San Francisco, Calif., the company is a subsidiary o…
I rented a car a couple weeks ago for the weekend. While waiting in line to confirm my reservation, a manager asked me if I already had a reservations confirmation number and if so I could use the Kiosk machine. He was very helpful with guiding me to what I needed to do. Very impressed. Then when I went to pick up my car, I was advised to wait for a Rep to come meet me, a young lady representative came to me, asked my name and walked me to the available car. I rented a compact, however they did not have any compact cars available, so she said that she can upgrade me to the next size up free. I took the opportunity. I had a Chevy Malibu. Great car, it has awesome gas mileage and it super comfortable. Overall experience with Enterprise was super awesome. It was nice to be treated with VIP status. :) I recommend renting from the Enterprise SFO Arpt location and I will definitely choose Enterprise again in the future when renting a car.
I have rented from Hertz a few times and use to always enjoy the service and the selection of Cars. However, This time around I actually went through Hotwire and was lucky enough to get Hertz, or so I thought. I felt like the bastard child for using Hotwire. The counter person never once said hello, no greeting, a simple hi would have done nice. It says in there policy "Hertz is committed to providing our customers with the highest level of service" That's not what I experienced. The car i was given to rent was suppose to be a Kia rio or similar. What I received was a beat up Yaris which was so uncomfortable. the engine was slipping/bucked every so often and smelled like an ashtray with Vanilla spayed over it. returning the car was easy enough but the attendant just wanted me to log on and give her a good review for giving me a receipt. I'm seriously disappointed in Hertz this time.