I had an existing Honda Civic lease and was looking for my next lease vehicle when I went to Galpin. I really wanted an electric car but the Honda Fit Electric is hard to come by so I went and test drove every other electric in my budget. At the end of the day, I didn't love what I was test driving, didn't like the lease terms as a first time customer and none of the options felt right. I decided to go back to Honda. I went to Galpin's website and filled out a form telling them I had a lease vehicle that was ready for turn in and I was looking for something new. I received an email immediately in return and Victoria from their internet sales division called me right after the email. I told her what my situation was, she asked when I wanted to come in, we set an appointment for the next day and off I went. As I was driving to Galpin, my phone rang and it was Armen Bandari. He was the sales person assigned to me and wanted to let me know he would be waiting for me, and he was. I told him my situation and we proceeded to test drive the new Civic, the Accord and the CR-V. He was really patient with me, let me take all of June cars on the highway to see how they handled and their pick up. He explained all of the features of each vehicle and assured me as an existing Honda customer I would get their best deal. You know how when you check out the dealers "specials" and they offer lease terms for unbelievable prices though when you get there, the cars for those deals are basic and the deals are only for people with A+ credit ratings? I experienced that at every other dealership I went to and I went to a lot as a did my homework. At Galpin, as a current Honda customer those deals we for me! I don't have an A+ credit rating right now, but being a Honda customer has value! They appreciate a return customer and take care of their customers. I got the car that I wanted - the Civic - at the price that I wanted. And because I was able to get the price that I wanted, I was able to afford to actually get a Civic with an upgraded trim level that included a sun roof, a great blind spot camera (probably the best safety feature ever) and all the bells and whistles. Armen was great. Really nice guy who listened to me, explained everything I needed explained and gave me space when I needed to think about what I wanted and run the numbers on my own to figure out my budget. He got me something to drink from their Coffee Bean in the dealership! And was patient with me when I needed to leave and go to a previously scheduled appointment and come back to finish the paperwork. I was able to turn in my previous lease car right then and there, it literally was a trade in - one car for the other with no hassle what so ever. So great! And I drove away in my brad new car at a price I was really happy with and a few extras that I didn't expect. I don't think I could be happier. Galpin is a great dealership, Armen is a great sales person, though I consider him to be more customer service than sales because I didn't feel "sold" but I sure felt taken care of. Kudos to Victoria for setting everything up and a shout out to Andy Bandari who is the finance guy who took care of my paperwork as I signed my life away for another 3 years with Honda. No regrets. My car is perfect for me. Perfect. And I had a great experience at Galpin getting it and would recommend them without hesitation.
8400 Reseda BlvdNorthridge, CA 91324
From Business: As the #1 Volume Chevrolet dealer in California, we work with over 30 lenders who compete to earn your business with easy finance approval and low finance rates!
1400 S Brand BlvdGlendale, CA 91204
From Business: Established in 1930, Allen Gwynn Chevrolet is a family-owned and operated automobile dealership that specializes in the sale and service of new and pre-owned vehicl…
First let me say I only buy Honda. Simply I love these cars. They are affordable and reliable, and worth every penny. I’ve had the Accord, the Civic, the CRV, the Element, the Odyssey, the Pilot, the Insight and the Fit. I’ve been in the Valley since 1993, and purchased vehicles from Robertson, Miller, Keyes and even Hollywood Honda. However, it wasn‘t until 2011 that I was told about Galpin Honda in Mission Hills and the rest is history. Shawn Harrison and his Internet staff are extraordinary, Not only are they professional, but they are nice, considerate, respectful and make you feel welcomed in what normally is an uncomfortable experience for most. I’ve never experienced sales quite like this. It’s not high pressured, and is the most relaxed time you will have buying a car. The main sales person I deal with is Armen Bandari. The funny thing is I don’t consider him a sales person anymore, but now a friend. He is extremely compassionate and empathetic to your needs. He will make sure the car buying experience is encouraging and enjoyable. He is relaxed, happy and nice. Since I met Armen in 2011, I’ve bought from him, 2 CRV’s, 1 Insight, 3 Fit’s, 1 Civic, 1 Accord, and 1 Pilot. I’m constantly recommending family members and friends to him. If Armen is not available he will work hand and hand with other members on the Internet sales team. Michael Skierka is unbelievable. I just bought my most recent Honda Fit from Armen and Michael. Michael is honest, exceptionally nice, and really knowledgeable with any questions you might have. Honestly, anyone on Shawn Harrison’s Internet team will be able to help you with wonderful service. In addition, I recommend the finance team and the service department too. Every time I buy a car, I’ve had a great experience filling out the paper work. There’s no pressure and I’ll my questions are answered in detail before I sign the contract. Finally the Galpin service department is amazing. They listen to every concern. There’s never a problem getting in for service. Even last minute. They take pride in the work they do, and simply they want to make sure you leave happy. I believe Ed Hartoonian, the General Manager of Galpin Honda is doing something right. He has assemble a great team. His philosophy to give the customer the best deal, and not the dealership, is contrary to the business of selling cars. He cares about the customers, and sees the big picture. It’s not about the short returns but the repeat business, and the referrals that customers will give.
After a month and a half of strenuous research and searching for the perfect car, I was able to purchase it at Galpin Honda! Like you, when I think of purchasing a new car, I had a stomach churning feeling but I knew I needed a new car. I am a student and I had a budget that I had to stay within. I went with my father since he is a human calculator and was greeted by a very friendly sales man by the name of Carlos Rodriguez. I informed him about the car I wanted to see and we were off to test drive it. I had my plan set, not show the enthusiasm while switching through gears as smooth as butter. When we finished the test drive, my stomach sunk once again because now we had to talk numbers. I had come prepared and shopped around for quotes from different dealers. Some of which did not want to give me a number and said they rather "beat the final wuote from any dealer." The only problem is that they require official documentation that you will never receive. Fortunately, after some email exchange with someone from Galpin beforehand, they had quoted me an amazing deal and felt that they would upsell me on everything but I had to see. I went in with my father ready to go to war and to our amazement, Carlos was more than happy to work with us and a more than reasonable price and gave me a great APR. As a student, I felt respected and was never pushed to add anything I didn't want. After talking numbers, you go to financing and I knew my battle was not over. I expected everything that was worked out to be thrown out the window and paying an extra foot for unnecessary things. We spoke with Matt and he was one of the most amazing people that I have ever encountered. He was never pushy but he was however, very courteous and was ready to answer any question I had. I have already recommended some friends to go to Galpin for a hassle free experience because of how pleased I was with mine. Before leaving, I inspected my car for scratches and dings and saw a small dimple that wasn't anything major but still slightly bothered me. Carlos had no problem putting in the order to have it fixed and even got the car detailed for me when I had it picked up. All in all, this was nothing from what I expected. Thank you Galpin for my new car and thank you for setting the bar pretty damn high for my next car purchase.