My experience buying a used car from Austin Motors was fantastic! I highly recommend Austin Motors if you are looking for a new or used car dealer! I haven't bought a used car in over 20 years so I was a little leery of buying a car from a dealer or private owner not knowing if there would be an underlying problem they wouldn't mention...I had been searching for a used Volkswagen Jetta and had test drove a few. The cars were either overpriced, not exactly what I wanted or not in the condition as stated and I didn't have a good feeling about any of the dealers/salesmen I had met. I found a 2005 Jetta 2.5 on craigslist on a Sunday morning, just what I wanted in the description and photo...newer body style, leather interior, fully loaded!!! I called Austin Motors that morning and Chet answered the phone, I asked if it was still available and he said he had just received it a couple of days prior, and I could stop by to see it that day. I brought my boyfriend thinking most car salesmen will take advantage of a woman by herself. The car was parked out front...and it looked beautiful! We were greeted by the owner Chet Hernandez. He opened the car, started the engine and told me to take it for a drive and went back inside his meticulously beautiful showroom...I was a little confused and thought I didn't hear him correctly because every other dealer asked for a copy of my driver's license and test drove it with me. Sure enough we got to drive it giving him nothing in return. I sat in the car and it was totally me! It handled great, was in beautiful condition with minor wear and tear, exactly what I wanted! When we came back to the showroom Chet had all his paperwork on the car laid out for me; the Car fax, current Blue Book, what he bought the car for, what he had put into the car and the price out the door including tax and license. I told him I needed to think about it. He gave me all of the paperwork and said to give him a call when I was ready. No pressure at all! I called him later that evening and told him I wanted the car but had to wait maybe a week for my bank to release funds and offered to give him a deposit to hold the car, he told me not to worry and the car was mine with no deposit! I made an appointment with him 4 days later to buy the car. I arrived by myself; he greeted me as if I were an old friend and was again very professional and organized. He walked me through all the paperwork making sure I understood what I was signing and a half an hour later I drove off in my beautiful new 2005 Volkswagen Jetta 2.5! I absolutely love my car and have never been happier! Austin Motors is a dealership that has its priorities straight! Chet Hernandez and his assistant Angelica are very knowledgeable and took great care of me! Customer service is top notch and Chet made me a great deal on my car. Like any Dealer they are busy, but it's nice to know that they are willing to take the time to do things right and make sure that the customer comes first.
I purchased a Ford F-250 from Point Loma Pre-Owned on behalf of a research group at the University of California, San Diego. I worked closely with Matt over the course of 3 weeks in order to get the car registered with the university. When I first test drove the truck, I found there to be a lot of play in the steering. After getting it inspected by university mechanics, we found the brake pads to be on their last limbs and its steering box to likely be faulty (play in the steering). I returned the vehicle and Matt was more than happy to fix everything we found to be an issue with the truck. He purchased brand new brake pads, resurfaced the rotors, aligned the steering, and replaced the steering box with factory recommended parts. On top of all this, the price of the truck did not change. I then drove the truck again and found it to handle and brake spectacularly. I could not expect any higher service from a used car dealership. Matt was not stingy at all in fixing what issues I found with the truck, something I could not find in any of the other dealerships I visited. As this purchase was for the university using university funds, the paperwork to transfer the funds stalled midway through the process. Matt was very understanding and patient with this incident. He was more than accommodating in waiting for the money to come through. Overally, I must say my experience at Point Loma Pre-Owned was phenomenal. The salesman are warm and welcoming and above all treat you as you should be treated. The other reviews don't do this place justice. Each and every vehicle purchased second hand needs to be inspected by someone who knows the ins and outs of a vehicle. It is the buyer's job to understand any faults with an automobile before they purchase it used. Thanks Matt!
This has been the best car buying experience I have ever had. I walked in an hour before closing, knowing the car i was looking for from an ad on craigslist. When i found it, my sweet little vw rabbit with 60K miles, the price tag was a full thousand dollars lower than what was listed! Wow! Brian and Shane gave me great service and had the car pulled out front for a test drive when i came back the next day. There was no pressure, my credit was worked with and they were able to get me in the car for 70 dollars less than my previous payment each month! I purchased the car, signed the papers and drove away happy. And thats when the excellent customer service came into play. The next day i received a call from their financer and he said he had gotten me a lower rate on my interest, which dropped my payment further! They had cut my interest from 8 to 4! And called me! Incredible! The car has one minor issue in the first week and they were more than happy and accomodating when it came to getting the issue fixed. They took it to their garage to disgnose and fix and even gave me some lunch while I waited! I would absolutely recommend Autobahn to ANYONE looking for great customer service and an excellent vehicle!