I'm very upset about a recent visit to store #4357 in San Diego, CA. I'm a busy mom of four. I've ALWAYS chosen the UPS store because of the wonderful quality of customer service. I showed up at around 10am with a box (that I had purchased from the store the day before), and armful of gifts to ship to my family, and a wild preschooler. I was met by Mary who is the store manager...and was told that I could use their tape to put my box together. I thought that this was odd because usually this is done for me if I requested it…most of the time I don’t even need to ask. SO, I taped my box up and set it on the counter. Mary then said in a rude way…”what can I HELP you with?” I told her that I wanted to ship my package to my family….and that my box was a bit big and would probably need some peanuts. She then told me that they had none available and that I could purchase some for $5.99. I had never heard of this, and at this point I was becoming flustered because my son was misbehaving. I took my box and left. I travelled 10 minutes away to the next closes UPS store and was met with a smile and had my box packed and shipped….no problems. Mary is a store manager, what kind of an example is she setting for her employees? I have to also add, that other than a gentleman using one of the computers, the store was empty. The store offers cookies and coffee for their customers, but totally lacks in good customer service.