SE Collision Center
2175 Hancock St, San Diego, CA 92110
Sutherland Enterprises, Inc
Parking: Lot, Self, On Site, Private
Wheelchair Accessible: Yes
Services: Major Engine Repair or Replacement, Tires, Wheels & Alignments, Brake Service, Auto Body, Battery Services
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I recently had my car fixed after a break-in and this place came highly recommended through my insurance company. I did what any smart consumer does first, I looked them up on Yelp and was pleasantly surprised. I was matched with exemplary customer service, professionalism, and effective communication throughout the whole process (with photo updates). I can safely say that my 5 star rating is clearly not a high enough rating for the experience they provided, and all of it while their receptionist was on her honeymoon, shout out to still handling it and making her look good! :)
The majority of my interaction was with Mike, he was informative, precise, and stuck to his date of completion. I won't be taking my car anywhere else from now on. If you want someone who is knowledgable AND still delivers a quality product, this is the place, they can definitely put their money where their mouth is!
Iv always had a negative perception of automotive places but after my experience at SE autobody im a believer. Everything from start to finish went smoothly and according to plan. They kept me in the loop everyday regardless of any change. I never had to call them to ask what was happening. Repair turned out great. Id recommend them to anyone
I was most impressed with the way in which my auto body repair work was performed and in the manner in which Dan performed his customer service duties. I can truly say that my vehicle has not looked this clean since I drove it off the dealers lot. I also appreciated the way Dan kept me informed of the status of the vehicles repairs and acted as a liaison with State Farm Insurance when additional appraisals and authorizations were needed. I was impressed that he did so without my having to instruct him to do so. In my line of work, I always look to promote the employees who show initiative and excellent customer service skills. If I should ever have any further auto body repair needs, or know someone who does, I will definitely recommend your shop.
I have had my vehicle repaired several times at this shop. The first two trips in seemed to be good to go (but now I wonder). This time I found they had sprayed paint over door dings without filling and feathering the chips because "they weren't paid to fix those chips." My take on that is once you spray paint on them you have taken responsibility for seeing the job is done right.
Complaining they fixed the chips. When I came to get the vehicle a couple of days later I noticed the front bumper they had painted was a different shade of red. What they had done was forgot to put the metallic flakes in the red paint. Again they fixed the problem, after a few more days.
This time when I went to get the vehicle they were downright rude. I soon noticed there were scratches on the side of the car that were not previously there. And the area near the chips I had complained about had scratches as well. The 3 month old convertible top had a large silver looking spot and a thin line all the way across the material above the rear window. It bothered me for several days as to what this was on my new top. Then I finally figured it out, it was over-spray from the sloppy workmanship. I have called my insurance company and filed a complaint.
I returned to them because I thought they were they had integrity, and I trusted them, but my trust is gone, and I would not recommend them to anybody, friend or foe.