05/20/2012Provided by Citysearch -
I have taken four of my cats to this hospital many times but I am sad to say in the greatest time of need the quality of care at this hospital failed us.
Let me start out to say that the vet techs are great, friendly and understanding. Dr Volk and Cooper are very knowledgeable but if you get Dr. McCroskey to see your pet, your are putting your family in danger. If you need a quick fix for a pet and the issue isn't serious like a spade/neuter or teeth cleaning then go for it- price is right. But if you are truly worried about your pets condition, don't be cheap and go somewhere else.
Twice I have taken my older cat (15 years old) to the vet office for alarming issues and both times it turn out to be a failure.
The first time my cat stopped eating which is very serious, I took my cat in and we got x-rays and a blood panel and no answer. Dr. McCroskey prescribed a medication to increase my cats appetite- later that night he had a reaction to the medication because he had hard stool and was blocked up and the medication gave him bad gas. We took him to an after hours emergency vet and in 15 min the vet was able to tell me what was wrong with my cat. Turns out he had an ulcer on his tongue and as soon as it healed he was fine.
The second incident was the tragic one. My cat started scratching his ear and I could tell he was irritated with it. I took him to the vet and Dr. McCroskey gave him an antihistamine shot and said it should take care of it- she said she was 100% confident that it was an allergic reaction. A month later the itching spread lower down to my cats head so I took him in again and Dr. McCroskey once again prescribed another shot, she said sometimes it takes multiple shots but she was sure it was an allergy. 2 weeks later, it keeps spreading and I take him in again. Now Dr. McCroskey wants to give him antihistamine pills to spread the treatment out and is still confident its an allergy and will clear up. After the pills don't work my husband and I decide to get a biopsy done and it turns out my poor baby has a very aggressive skin cancer with only weeks to live.
When the biopsy results came in I had a very emotionless Dr. McCroskey call me and tell me my best friend was dying. A good vet would have recommended an older cat get a biopsy right away and take no chances and wouldn't let their ego get in the way of my cat's life.
I love my cats like family and I will never take them to Rancho Mesa again!