I scheduled an appt. with Tom to get a full set but he scheduled someone else in my 11 o'clock spot, and told me to come back the next day at 11. I show up for my apt. the next day at 10:50 and again he had booked my 11 for someone else. As I was walking in the door he had told his client that I was not there yet!!!(I was 10 min early!!) What is the point of scheduling an appt. if your appt. is just going to go to someone else. I found this place to be very unprofessional, and if Tom is going to overbook or just forget that his clients are coming in at a certain time then this company will loose good business.