- Extra Phones:
Phone: (619) 363-3701
Primary Phone: (619) 849-5766
Phone: (619) 342-9406
Phone: (619) 535-0147
TollFree: (800) 257-1136
TollFree: (888) 305-8051
I had a previously set up a reservation for a one way rental but due to changes in my requirements had to change the start date, duration and car type. This was all taken care of quickly over the phone with no issues or per day cost changes.
When I picked the car up at Sand Diego Airport, it was a very quick simple process and the Enterprise people I dealt with were friendly and knowledgeable. The best part was that there was zero pressure to get me to take on added cost things. The car was clean and as specified.
At the end of the rental when I dropped the car off the process took about 2 minutes. The final cost was slightly less than I expected.
Nice people and at least in my case, a very efficient operation. It is almost as if they wanted me to be happy with with the whole process.
When I arrived at Enterprise Rent-A-Car by the San Diego Airport, I was greeted by an energetic young man who found my reservation quickly. He gave specific instructions on how to get to where the cars were located, up an escalator or elevator. Once I arrived on the 2nd floor, I was greeted, by name, by a young lady who showed me the car that was available, but also gave me other options that were available, too. I decided to go with a Nissan Altima for only $1 a day more. We quickly went over the car for any damages and she showed me the size that needed to be noted. There were no issues and I signed the contract electronically & checked out quickly. I enjoyed that this car had a backup camera and was easy to learn the find all the important items (windshield wipers, lights, brakes, etc.) The return was seamless, also. I drove up, an attendant was there ready to help me get my luggage out & checked over the car quickly. Off I went to find my flight's location. Excellent!
Excellent service all around. I have a family of 6, and we all had luggage come crashing down off a trolley right after we entered Enterprise. The guy behind the counter quickly came over and helped us get the bags back onto the trolley. As we were doing so, other people were streaming in around us to get in line. As he went back to the counter, he immediately called me forward, recognizing that even though I wasn't in line, I was there first.
Super people, great experience.
This happy story starts with a wonderful agent who convinced me to purchase the damage waiver prior to my road trip from San Diego to San Francisco. I argued with her as I've heard hidden fees pop up anywhere you try to rent cars and I wanted to avoid falling victim to this. Fast forward nearly two weeks in to my Cali stay, specifically as I was wrapping up my visit to San Francisco. I park on a one of the less than busy streets off of Market thinking I'd hit the jackpot -- free parking. WRONG! After a 5 - 6 hour stay visiting friends in Tech, I return to the rental to find a shattered rear passenger window and my laptop stolen. Enterprise handled everything with ease -- damage waiver to the rescue. My laptop however was not covered as I hadn't gotten the next level of insurance coverage... However, my rental was upgraded to a VW Passat (first push-to-start ever!) as was my 400 mile journey back to San Diego.
Enterprise: Thanks for an awesome first car rental experience!