Diamond Van Line

We signed a contract with this moving company - it was all inclusive and it was stated to us that all disassembly and reassembly was included in the contracted price. The movers (subcontractors) FINALLY arrived today - refused to move furniture in until they rec'd the balance of the money - then proceeded to rush and unload our furniture. Several things have serious damage and some things are totally destroyed. You've heard all of this befor I am sure. My husband is on permanent disability. The fact that disassembly and reassembly was part of the contract made the determining factor in choosing this company. The owner of the company Adam Dahan came out to our home in Victorville, CA personally and we s/w him as well as numerous phone calls/emails back and forth. He reassured us that everything would be taken care of. HOWEVER that was NOT the case. The subcontractors REFUSED to put anything together (tables, bedroom suite, entertainment center etc) so we are stuck in a house with nothing assembled. We contacted the resource at Diamond Van Lines (Zach) who said he would relay the message to Adam and he would be calling right back. The subcontractors stated "unless you sign the receipt of acceptance you can't file any claim" - we were pressured to sign due to the extensive damage. We called again and s/w Zach again and Adam refused to get on the phone so we left another message for Adam to return our phone call and we have yet to hear from him. He was so solicitous to GET our business but now that he has our money he won't honor his contract and verbal confirmation, nor will he return our call. adams last responce was since we called the bbb he is done talking to us. ( again this isnt even just the damage its everthing his company disassembled and didnt reassemble ) tvs cabinets wall units beds and frames ect. dont use diamond van line use take a chance and use a big name company its worth the few extra dollars.

Do Not Use Them!!!!!!

First I never received any email from them after their calls- the emails that talked about how the insurance works, etc. They called me before I decided to use them, but little after. The day before I got a call about them needing to change my moving date. I said I couldn't. They showed up over 2 hrs late. The guy- Daniel Parrot was very pushy. Said I had to sign stuff before he would start working. I called the company to try and get the form that I was signing about receiving- I was told it was email, yet never received it. Due to them being late and the lack of time, I signed it so he would start working.

My price was a quote I made while in another state. I over estimiated. He said I was locked in at that price. Did nothing to caculate. Said he could pack it so I would have more CF- so I was lucky to be locked in. I also called the company and asked for a cacualtion (never received).

His inventory list lacked detail- everything was a labeled box, except for a TV/Comp/and Bikes. A lot were not boxes. Some had more then one tag on them.

He only gave me 1/2 of my inventory list at the end, hence I didn't notice that he only wrote down 2 of 3 of my bikes. He stole my $3200 Mountain Bike. Also missing was over 10 boxes, which had my SLR (I love taking pics!!), GoPro, Expensive wine, and much more.

I had them store my stuff. So I guess this provided extra time to steal my good stuff. Stuff arrived dirty and broken!

Since this I have called tons of time and maybe 20 to 1 actually get a call back.

I have all of this on record and even have pictures of my bikes at the storage unti. I even took pictures of the moving truck because it looked shady. Just like Daniel Parrot!

Very unhappy- I saved a long time for that bike and need a camera.

Do not Use Them!~~~

Police Report Filed!

For our move to San Antonio, Texas from San Diego, we contracted with Diamond Van Line. We were initially given an estimate of $3300 which on moving day was increased to $4500 (later negotiated down to $4100). This was despite the fact that we had less furniture to be moved than was initially estimated (we had sold a corner sofa and bedroom set between the time we received our estimate and the time of the actual move.) When the furniture was delivered, and additional $300 was demanded to move the furniture to the third floor apartment we lived in. After talking with Adam (the owner), by telephone, he agreed to waive the fees and said he would be hiring a couple more movers to assist in getting our furniture and belongings inside the apartment.



The two "movers" they hired were temp workers and not professional movers. After they arrived, Diamond Van Line's delivery team drove off, leaving all of our belongings in the parking lot. The temp workers, realizing they were not going to be paid, stated that they were going to leave as well, but I persuaded them to stay by paying them myself. The furniture was moved in, at expense to myself, and I ended up having to assemble the furniture myself (which Diamond Van Line was supposed to do). Additionally, several items were broken, a few missing, and a piece to my desk was also missing, requiring me to get rid of it (as it could not be assembled without that piece) and buy a new one.



We attempted to settle this with Diamond Van Line, and agreed to a $300 refund, but they wanted a signed release stating that I would "not file any complaint or publish any negative information... to the Better Business Bureau, U.S. Department of Transportation, The American Moving and Storage Association or any website..." They wanted it signed in advance of payment, and I could not do that, considering my experience with them.



Below is my response to Diamond Van Line's response:



Diamond Van Line's response to my complaint does not reflect the truth of the situation.



1. No items were added after the initial estimate. A large corner sofa and an entire bedroom set was sold off before the move. The original estimate provided by Diamond Van Line was either poorly written, or deliberately lowered in order to get us to solicit their services.

2. I was assured before the move that delivering to the third floor was not going to be a problem. As they repeatedly pointed out, "two flights of stairs" was included in the delivery. What they failed to tell us was that a flight of stairs is 8 steps. Anything beyond that is $75 per 8 stairs. The delivery driver demanded an extra $300, not the $150 stated in Diamond Van Line's rebuttal. Using their own figures, the appropriate charge should have been $225, but their delivery driver would not budge, and wanted $300 after having been shown the apartment (and walking up the stairs) and already receiving payment for the delivery paid in cash. If there was an issue with the stairs, shouldn't he have mentioned it at the time the final paperwork was signed and final payment was made?

3. Diamond Van Line said they would waive these charges and hire a couple more movers to help out. Those are the two workers from Labor Ready who were not professional movers. Diamond Van Line's own movers did not stick around, instead driving off when they arrived.

4. My wife, in absolute disgust with the situation, did call Adam and demanded a refund. I do not know what she requested, but apparently Adam at Diamond Van Line does not know either. In his rebuttal, he quotes two different dollar amounts.

5. I did negotiate a refund with Adam, but he wanted a signed release BEFORE paying the refund. Adam claims to try to be number one on customer service, and agrees that the service was not up to par on our delivery, hence the refund offer. But the refund offer came with strings attached. Something I was not willing to do.

Packers came 5 hours late on the day agreed upon even after we agreed to do it a day later to acommodate your company s schedule...

2. The price jumped $3000 over the original Not to Exceed agreed upon price which was promised to me as a binding cost before I gave my deposit...

3.The packers made my wife feel like they were to be paid $200 extra to ensure the safety of our belongings.

4.You did not put it directly onto the Semi as promissed.

5. Packers seemed jittery and their pupils were dialated...

6.Delivery team showed up at 8:00pm (12 hours) late. I missed work to be ready for delivery first it was 7:00am, then 9:00, then 12:00pm, then 4:00pm, then 5:30, showed up at 8:00pm. 8 Hours of work missed. 42.50hr

7. He threatened to leave with my belongings if the truck was not unloaded by midnight.

8. I had to help unpack

9. None of my furniture was reassembled, which is stated in the contract that it would be. (breah of Contract) 3 beds 2 tables and a inversion rack

10. Damage to many Items. So Far: Ruiined-$500 Surfboard, $700 surfboard, $800 kitchen table, $200 mirror, $50 Candlestick, oil on a box of my daugters clothes, $600 custom rod iron fireplace cover etc...

11. Hardware still missing to reasemble funature. ???

12. Finding Boxes stuffed with mostly paper and wrapping trash, empty tape rolls etc.

13. Over charged for cu feet even after they raised the price on me...

14. will not supply a written recover or claims process

When I needed to move in a hurry, this was the only company that would take the job with such short notice. Moving alone is stressful enough, so it was a blessing how affordable and willing to work with me the Diamond Van Lines was. The rep gave me a quote that was very affordable and within my budget, in the end I believe both parties were happy. Thanks again for the pain free move!

I just got delivered in Ohio by the Diamond staff. I would like to mention that these guys are so good they SHOULD ALWAYS GET TIPPED . Not only did they pack up my home quickly , but the delivery was relatively smooth as well . There was a minor issue at first with delivery (I HAD A TIGHT SCHEDULE IN OH), and the driver was a little cranky about having to wait one day for me to arrive, but after the office staff spoke to him, all was good!