We signed a contract with this moving company - it was all inclusive and it was stated to us that all disassembly and reassembly was included in the contracted price. The movers (subcontractors) FINALLY arrived today - refused to move furniture in until they rec'd the balance of the money - then proceeded to rush and unload our furniture. Several things have serious damage and some things are totally destroyed. You'v... view moreWas this review helpful?Yes No|Flag Abuse
Diamond Van LineAdd to My Book
Mon - Fri 9:00 am - 5:00 pm
Sat - Sun Closed
- More Info:
- We are a long distance/out of state moving company. We move folks from anywhere in CA to any state desired. We offer a variety of different services including full packing, vehicle transport , piano transport, disassembly, reassembly, wrapping and unwrapping of the customers' goods.
- Moving, Transportation, Packing, Full Packing, Packing supplies and packing materials.
- Payment method:
- all major credit cards, amex, carte blanche, company card, diners club, discover, jcb, mastercard, visa
Do Not Use Them!!!!!! First I never received any email from them after their calls- the emails that talked about how the insurance works, etc. They called me before I decided to use them, but little after. The day before I got a call about them needing to change my moving date. I said I couldn't. They showed up over 2 hrs late. The guy- Daniel Parrot was very pushy. Said I had to sign stuff before he would start wor... view moreWas this review helpful?Yes No|Flag Abuse
For our move to San Antonio, Texas from San Diego, we contracted with Diamond Van Line. We were initially given an estimate of $3300 which on moving day was increased to $4500 (later negotiated down to $4100). This was despite the fact that we had less furniture to be moved than was initially estimated (we had sold a corner sofa and bedroom set between the time we received our estimate and the time of the actual move... view moreWas this review helpful?Yes No|Flag Abuse
While I am sure Mr Stieringer removed items from the estimate, he fails to mention any items that were ADDED. In regards to us leaving the items in the parking lot. Mr Stieringer was made aware that if stairs were present there would be an additional charge. He did not want to pay the additional $150 charged by the driver for stairs, therefore the driver did not bring it up the stairs. In efforts of giving good customer service to the customer the customer called my call phone at night on a Sunday after the driver left and I mentioned to him that the driver cannot bring items up the stairs for free which is what the customer wanted. After the driver left, I explained to Mr Stieringer that I would call labor ready and have two men dispatched right away and I would pay for this (even though , I did not need to because the contract states that stairs are additional cost). The laborers from labor ready were paid for the 4 hour minimum in advance on our company credit card and were told that if it goes past this 4 hours to continue working and the rest would be charged to our card. I do not know why they didn’t proceed after the 4 hour minimum. The next day MR Stieringer ‘s wife called me demanded $1800. After getting yelled ant and cursed at by her, I finally was able to get a word in. I explained to her that this whole discrepancy occurred because of her and her husbands refusal to pay the stair charge of $150. This was never a hidden charge and is clear on our paperwork. I eventually spoke to her husband and after about a day or so of negotiating, I eventually mentioned that in order to be as accommodating as possible I would given them an additional $300 . I told them we need a release signed that we have resolved all issues before I send payment out (standard company policy). They eventually agreed on the figure and I even altered the agreement and payment methods to methods that made them feel more comfortable. They didn’t want to sign the agreement prior to payment received, but I altered the wording so it was to their liking in the release indicating all issues are resolved after payment is received. The customer demanded me making a payment by PayPal and I agreed I would make the payment on PayPal within minutes after receiving the release signed back We try to be number one on customer service but this customer wanted us to perform a service for free (stairs), and when we couldn’t do this the customer demanded $1600!
Packers came 5 hours late on the day agreed upon even after we agreed to do it a day later to acommodate your company s schedule... 2. The price jumped $3000 over the original Not to Exceed agreed upon price which was promised to me as a binding cost before I gave my deposit... 3.The packers made my wife feel like they were to be paid $200 extra to ensure the safety of our belongings. 4.You did not put it direct... view moreWas this review helpful?Yes No|Flag Abuse
I was never the rep who dealt with Mr Emswiler. If I had , I would have come out in person to do the in home estimate . I do not quote anyone myself by phone. Our over phone rep Patrick spoke with Mr Emswiler and Mr Emswiler insisted that rather than doing an in home estimate with us that we would use the figures that another moving company used to determine the inventory and ultimately cost based upon volume and packing service needed. When we arrived at the customers home on move day, we did a walkthrough and we determined that the inventory that was actually was going was extremely higher than what was told to Patrick over the phone . This could have been because the estimate Mr Emswiler received from our competitors was off or for a variety of other reasons. However I will reiterate that Mr Emswiler insisted that we work based upon the figures that our competitors arrived at. We informed Mr Emswiler before we started the job of the increased costs due to an increased inventory. Specifically please see the printed out estimate that Mr Emswiler provided to our representative Patrick which indicated a total of 177 pieces to be going , of these 177 pieces approximately 60 boxes were noted to be going. On move day please see the actual items that Mr Emswiler insisted on having us take. The 5 pages of inventory indicate over 300 pieces of which there were over 170 boxes going. In efforts of customer service I got on the phone directly with Mr Emswiler and explained that the increase of cost was due to the fact that there was obviously an increased inventory. THIS WAS DISCUSSED ALL BEFORE WE STARTED ,PACKED OR LOADED. A WEIGHT BASED MOVER WOULD INDICATE THESE NEW CHANGES ONLY AFTER THE TRUCK IS WEIGHED AT THE NEAREST WEIGH STATION. I explained that instead of the cost being what Patrick had discussed with the customer at 1370 cubic feet x $3.4=$ 4658, plus $1456 of packing / materials totaling $6113, the new cost should reflect 2000 cubic feet x $3.4=$6800 plus $2000 for packing materials needed (more packing was necessary due to the increased inventory which would reflect a new total of $8800. Although there was a VALID reason for this increase and we had any right to move forward with this new figure of $8800 by the laws and regulations of the Department of Transportation, I negotiated a $500 discount with the customer and told him the cost would be a flat $8300. He asked for an even bigger discount and I mentioned that I could not do it and if he wishes we can leave his home and refund him the deposit he had already paid. I even told him I would help him find a reputable mover on such short notice. He insisted that we move forward and things ended amicably. Shipment was delivered speedily within about a week – week and a half of pick up. We inform all our customers that a binding cost is based upon the services and inventory given. Any changes of services and inventory will reflect a higher cost and would negate the original binding cost and a new actual biding would need to be given after a walkthrough is done on move day and before we start. See attached. I also gave him $500 discount already of what the cost should have been. In regards to damages we will file a claim once we have received photos of all the damages and will offer him reimbursement based upon the 60 cents pr pd formula that was included in his move, not any full replacement or repair cost of such items. We are still waiting on the complete claim, he has been sending us only bits and pieces of the claim.
When I needed to move in a hurry, this was the only company that would take the job with such short notice. Moving alone is stressful enough, so it was a blessing how affordable and willing to work with me the Diamond Van Lines was. The rep gave me a quote that was very affordable and within my budget, in the end I believe both parties were happy. Thanks again for the pain free move!Was this review helpful?Yes No|Flag Abuse
I just got delivered in Ohio by the Diamond staff. I would like to mention that these guys are so good they SHOULD ALWAYS GET TIPPED . Not only did they pack up my home quickly , but the delivery was relatively smooth as well . There was a minor issue at first with delivery (I HAD A TIGHT SCHEDULE IN OH), and the driver was a little cranky about having to wait one day for me to arrive, but after the office staff spok... view moreWas this review helpful?Yes No|Flag Abuse