Coastal Moving Inc
- BBB Rating:
Do not use this company. They are extremely unprofessional. If you complain they will threaten and yell at you. They claim to be affordable and then they will charge you twice as much. This company is a nightmare! They do follow proper moving procedures and will leave the house you are moving to and from in absolute chaos. If you complain they will hold your materials for more money on truck and threaten to dump it in your driveway. Owners and management are worse to deal with then actual movers. This is the worst moving company in San Diego!
If I could give a negative score I would. This has to be one of the worse customer experiences I have ever had. I had used them to help move my dad who is both elderly and disabled. When I had set up the appointment, I had informed the rep that I needed to coordinate a little bit to get my dad to the new place and asked for a phone call in advanced. I confirmed this arrangement and had even called back a couple days before to confirm the appointment and that they would call me prior to them showing up at my dads old place. S
On the day of the move in, I received no calls from the company. I did however, receive a call from my dad confused and in a bit of a panic. Whats worse they had been there for almost 30 minutes and loaded or packed 1 item. I spoke with the mover and was told that he would not start the clock and would begin. I then called my girlfriend who went to pick him up bring him to his new place.
When I came home, I found the mover Angel, with his shirt rolled up passed his Buddha like belly pacing around the small pathways of the garage like a rhino about to go on a rampage. My girlfriend had told me when I got home that he had given her the total and in a short time changed it 3 times. When she asked for clarification, he went off and through a tantrum. He was both rude and unprofessional. In the end he was trying to add more time to the bill and thus attempting to screw over an elderly disabled man.
Due to his behavior, I had called his boss to complain and to dispute the charges. While the bill was being disputed he started yelling "Are you refusing to pay!" I had told him I am not refusing to pay but wanted to clear up the charges before I did so. He continued on this tirade for a few minutes before he (Angel) shoved my girlfriend,who was standing by the door (one of the only free spaces of boxes in the garage), into the work bench and boxes, barged into the house and took my Dad's TV and locked in his truck. All the while I was on the phone with his boss. At that point I became irate. His boss was just as much of a prick as he was and simply did not care, nor attempted to diffuse the situation. He practically condoned Angels behavior. Joe, who had come with Angel simply watched and when he spoke to his boss, he basically said he did not see anything.
After the disputes of the amount was handled, he refused to take the TV out of his truck telling me to get it. Joe, however, did. Probably realizing the insurance liability it would be if I did. He refused to provide me with an invoice and took off.
So we had ordered movers and instead of professional service we got a prick who physically assaulted and verbally threatened his customers and a boss who condones such actions. I have called since then trying to obtain the invoice and they have yet to return my messages. My advice, stay away from this company. You are better off with their competitors.
Posted: 11/16/2011Provided by Citysearch -
Only had few things for the guys to move, but they got it done fast. Had a large desk that Angel (drive) and his helper Augustus moved through the door and down the step without a hitch. This is what a moving company should be like. Guys that work hard. Rates that make moving yourself seem like an incredibly stupid option.
Posted: 11/13/2011Provided by Citysearch -
In the rain Coastal Moving shined. I moved from Archstone in Mission Valley, where moving can certainly be a pain because I lived on the 3rd floor. I watched the entire move and at no point was I unhappy with the movers' speed or with the way they treated my stuff. Exceptionally good movers, and company.