This place was, first of all, very hard to find. Google Maps has it all wrong - but it's basically located behind Clairemont Town Square off of Clairemont Drive past the bike shop at Clairemont Mesa Blvd. By all outward appearances, once we finally found it, we were pleasantly surprised. It looked cozy and quaint, with a modern sort of feel. But once you walk in the door, it got a little questionable. The bottom floor was empty, maybe used just for large parties? There are chairs strewn sort of everywhere and there is a host station with a wrinkled red tablecloth thrown on it. No one is acting as host down there, just a sign that says ""Come on Upstairs!"". Not very inviting, if you ask me. We walked up the stairs and were seated relatively quickly by a server who looked overworked and in a hurry. She was nice enough, though. Shortly afterward, another server gave us menus and asked for our drink order. We looked over the extensive, sort of overwhelming menu and ordered a beer from the nice beer options. She came back saying that the last of that beer was just sold. We ordered a different beer and that one was not available either. She then tells us that only two of the beers on the menu (of those that are in stock, I assume) were cold. The manager (I think that's who he was) finally peele himself away from leaning over the bar and talking with his friend, and brought us a different beer ""on the house"". It was an IPA - we hate IPA. He didn't bother asking us what we liked. No one bothered to ask us if we'd been there before, so we had to decipher the huge menu ourselves. After a good 30 minutes, we were asked for our orders. Another 45 minutes to an hour later, our food came. I ordered a 3/4 lb. burger with mix-ins of fresh roasted garlic, artichoke hearts and fresh yellow tomatoes, with no bun and onion rings. My burger was burnt, tough, came with a bun and had no trace of artichoke hearts or yellow tomato. I could sort of taste the garlic. The onion rings tasted like they were cooked in oil from three days ago. All of our meals were cold. My son ordered mac 'n' cheese from the kids menu. That might have been the best thing on our table. But still, not good enough for a take-out box. For charging $5.99 for kids mac 'n' cheese, $14.99 for mac 'n' cheese (adult style) and$9.99 to $11.99 for burgers, these people have their nerve making patrons wait so long and deliver such mediocre food. We were so unsatisfied! I had invited my whole family plus my sister and brother-in-law. We were so excited for the whole experience of mix-ins and such! We were so let down and hungry by the time we were done. We arrived at 6:30pm and didn't leave until 8:00pm. Eating time was less than 15 minutes, since we were so grossed out by it all. We had waited so long for our food, we didn't dare ask to have it remade. The manager was walking around asking other tables of people who he clearly already knew how their food was. The table next to us were return customers who were very unsatisfied also. Their server (the lady who seated us) asked how things were and why their plates were still full. They mentioned that their mac 'n' cheese was not to par and she took it off their bill. The manager eyed our table, but never once came to ask how things were for us. How the beer was, how the food was - nothing! What a major let-down! Do not go here!! I don't know who was cooking, but I couldn't done better with frozen Ore-Ida onion rings and Costco burgers!!