This was a truly exceptional car buying experience. I came on the lot to pay cash for a used A4. However, Frank gave me all of the information I needed to make an informed decision on leasing an A3. He explained the advantages of doing so, and why it was in my interest. I hate to admit it, but he probably could have sold me a more expensive A4 because that is what I was looking for when I stepped on the lot. Frank was exceptionally knowledgable, friendly, and professional. He took the time to match me to a car that fit my lifestyle and needs, rather than trying to sell me the most expensive model he could. To my delight, Frank did not subject me to any high-pressure sales tactics. He is a consummate professional. It is also refreshing to do business with a company that realizes it is in their interest to cultivate long-term, positive relationships with their customers, and keep them coming back. The more I drive my A3, the more I enjoy it. It is the perfect car for my. I didn't know that when I stepped on the lot, but Frank made me realize that it was a perfect fit by giving me all the information I needed to make an informed decision. I wish more businesses acted that way. I did my homework on Audi before coming to the dealership, so I know what a great company it is. I look forward to being an Audi San Diego customer for decades to come. Thank you!
This is a AAA UNLIMITED TRUST repair show. That means, you take it there, you get the estimate, NO CONSULT IS NEEDED WITH AAA insurance, and they can do the body work and charge your AAA insurance whatever they say it costs !! We had taken 2 bumper repairs to them, both under AAA insurance. With the second front bumper issue, which was destroyed by a pylon hit late at night, they fixed it just fine with factory-spec parts and repainted it with a perfect color match. There was a hole in the back bumper and I asked if they would just use some of the leftover paint, mixed for the front bumper, and cover the back-bumper hole - NO Touchup, NO Problem, No Charge!! This is the first positive experience with fixing my car. We had a small accident and brought our car to them as they worked with our insurance. We created an appointment and were assigned to Guilermo and Sebastion. They consistently communicated with us, advocated our needs to the insurance company, coordinated with the dealership for some work and ensured all the work was completed in an efficient manner. When we picked up they detailed the car and greated us personally. We really like how they treated each car as a customer and collaborated with us to ensure we were satisfied. We would go back for any work.
We had to go up to SB for a wedding (school buddies). My friend drove us back to our hotel (designated driver) and "accidentally" "misjudged" a light post. She jumped the curb and the light post scraped the left side of "her" SUV. I was pretty hammered but I am pretty sure I would have missed that pole. Then all the fun starts... When we get back to SD, I file a claim with my insurance company - nightmare! They referred me to a few shops so I checked them all out online. I noticed this place has some good reviews, etc... and they are convenient for me so I left her car with them. Now I had to get a rental car (that I had to pay for) thanks to my amazing wife and her, as she puts it, "misjudging" a light post. Her car was done within a week (i left it on moday, picked it up on friday i think) and it looks fantastic. Thankfully I didn't have to pay for the rental over the weekend (on top of that she needed an SUV for the kids so that was even MORE expensive). All said and done, they did a great job on her car and I really felt they took care of me.