My husband and I were looking for a reasonable-cost car rental at the San Diego airport with decent service. The reviews showed that Payless and Fox, the first two low-cost places we found, were awful, so we kept looking. On cars.com, my husband found TravCar. There was only one review, but it was by an outfit that included its webpage address in the review, suggesting that it's a legitimate review rather than a plant, so we went with TravCar. The service in reserving the vehicle was very good. The web page wouldn't let us have a pickup time later than 7 pm, but our plane was arriving at San Diego at 9 pm, so we called them. They made the change manually to 9 pm and told us how to proceed if our plane is late. When we arrived in San Diego, the TravCar shuttle arrived at the airport for us in about 10 or 15 minutes. The staff was friendly and courteous. Our car was in very good driving condition and the interior was clean, but the car wasn't spotless -- the windshield and rear view mirror were dirty. When we went to drop off the car at the end of our stay, and looked more closely at the bill (which we should have done when we picked the car up, but we were tired), we found that TravCar had billed us for over $60 per day although we had reserved the vehicle for about $34. per day. When we pointed that out and showed the TravCar staff person our reservation information, he immediately reduced the bill to $34 per day. All-in-all, I can't quite rate TravCar 5 stars, but we were pleased with the service. The next time I go to San Diego, I will use TravCar if their price remains this competitive.
I've been renting from this Enterprise branch on Lytton for over five years. I've NEVER rented a car that I was not totally satisfied with. Girard was the manager for many years until about six months ago. He was very professional always as was the staff. The two newer mgmt. employees, Tom and Phil, also care about their customers and are very professional. I am troubled by the post below, although once in a blue moon, you'll get an auto with it's problems. Enterprise will always offer to compensate in such a way you are basically overcompensated for any issue you might have. I have several close friends who also have rented from this location and they have ALWAYS been totally satisfied with the service, the cars, and the pricing. I brought back a car with more gas than it had in it when it was rented and was given credit for that extra cash on a business card which I used on the next rental. I did not have to ask for that credit. I let them know what kind of car I want and am always given a clean car of my liking. They go out of their way to keep the customer happy. Enterprise is rated #1 for a REASON!!!
I highly recommend United Auto Rental when visiting San Diego! They were extremely helpful from the moment we contacted them at the airport upon our arrival. We phoned Alex, and he did an excellent job of directing us to the rental car facility shuttle. The shuttle dropped us off, and we walked a short distance to an area where users of other rental car agencies are picked up. United Auto Rental is very close to the airport, and Alex picked us up without delay in a vehicle similar to the one that we had requested. By comparison, the registration process was much easier here. Alex was extremely helpful, professional, and personable. We appreciated his outstanding customer service. The vehicle was great! It was a Toyota Camry and was in very good shape. We really enjoyed the car and found it to be very reliable in our travels throughout southern California. When we dropped off the vehicle, Isaiah and Jacob were great! They could not have been more professional, personable, and courteous.