This review is the happy ending to the one I wanted to write for Simple Floors (not to be confused with Smart Floors). Smart Floors was recommended by my flooring installer, who simply gave me their phone # and let them take over from there. Laura was the woman I worked with, and she went so far out of her way to earn my business that even had I been able to find the product I purchased at a lower price somewhere else, I still would have given Laura and Smart Floors my business due to the great service I received. From the first time I walked in the doors, Laura did everything I could ask to shepherd me through my first tile-floor purchase. As noted earlier and in the review of Simple Floors (do NOT buy anything from them ever), I needed to replace wood floors with something other than wood, and Laura made sure I understood all the variables, and worked with me on weekdays and weekends- even meeting me at another showroom to see if she could help me find the product I wanted. Ultimately, on the fourth visit to her showroom, I found exactly what I was looking for (the sample had just been delivered that morning). The price was great, the quality was excellent, and the service was perfect.
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Regarding the 2 negative reviews written on 4/14 &amp; 4/17. For the appt. that I missed I apologize but I must have been really busy at the time &amp; just couldn't take on any more work and didn't want to waste your time &amp; patience by trying to be at 2 jobs at once. And for the review with Spanish patio tiles. He is right about it peeling. But I did end up going back to fix it. The finish photos are above. They wanted a topical glossy sealer for the outside. And it turned out their tiles were concrete tiles which do not absorb the sealer as well as the porous Spanish tiles. So it began to peel. I did go back and did a few test areas using a different process because I wanted to make sure this process worked. So it did take a little more time than the homeowner wanted by the final product turned out really well. Other than that I am very meticulous about the work that we do. And I do stand by my work and have plenty of references. I just to make sure a few of them get to these review sections. Thanks, Will Arnzen Arnzen Tile &amp; Stone, Lic. # 901728 www.arnzentile.com 619-518-2450
Will has completed 3 separate tile and porcelain jobs for us over the course of the last four years including a complete new bath/shower, 1000 combined feet of flooring, and counter coverings. For each job, Will always provided us with excellent communication offering suggestions and options at appropriate times throughout the job. Will always made sure he had a clear understanding of our installation decisions. He then worked hard to ensure that the installation of the product was correctly done the first time. Will has a good artistic eye for tile installation and was able to adapt to our particular decorating styles. He has also displayed a thorough knowledge of all types of products related to tile and porcelain installation. Finally, we found Will to be very honest, trustworthy, and honorable. He did not "cut corners" during any of our jobs. I strongly recommend that you contact him for a bid on your project.