This is what I call excellent customer service. I called them to fix the garage door lock because I broke the key while opening it the other day. I was quoted $75 for the job. Pretty reasonable, considering how much it costs to unlock a door. The locksmith came to my house in 30 minutes. Is that fast or what? It took him all but 3 minutes to fix the door and he was able to give me a new key. The best part was when he quoted $60 as the final price instead of the original quote. Wow...I have never seen anyone reduce their quote. I happily wrote a check for $60 I will gladly call them anytime I need their service.
I would like to share my opinion of the wonderful experience I had with the locksmith service this locksmith company provided me with. The customer service is the best I ever had. I had many questions and concerns before the locksmith technician came (I needed to install a high security lock, and get a master re-key) not light jobs. Every other company I called was short with me and quick to answer my questions. The receptionist and technician from This locksmith company were patient and understanding.. The lock job was done to perfection. I could not have found better.
I was having the worst morning, I had a midterm, was running late, got it my car, then realized I'd forgotten a notebook in the house. I run inside to get it, come back to my car, and realize I've locked the door...with my keys inside! And I had a test. I called the closest locksmith, which happened to be Pro Locksmith, and I was so impressed with how fast they responded and how cheap they were. I was only 15 minutes late to my test. Thanks Pro Locksmith!!