Words cannot express how pleased I am with my experience with this place, but I will try... I was involved in a very bad accident in which I was not at fault, but neither insurance company was assuming the liability because there was no police report and no witnesses. I spoke with many lawyers about how to best pursue reparation for the damage done to my car. Everybody's answer was the same: take your chances in small claims court. Without any substantial evidence, I felt helpless... I called United Auto Body anticipating to swallow the cost of the damages so that I could at least get my car back on the road. Grace took the time to get all the details of my accident and everything that took place with the insurance companies there after. Instead of towing my car in, she instructed me to send over photos so that the owner Mark could inspect the damage. After looking at the photos they told me that it was a waste of MY TIME to even bring it in because the damage was so extensive. Grace spent the next 20 minutes on the phone helping me come up with viable solutions to put pressure on the insurance companies to properly handle my claim so that I could get the money I owed for my totaled car-- warning me of all the possible obstacles I would face and how I should face them. Words cannot express how grateful I am for the help Grace offered me. I felt like I was talking to a good friend-- one with all the answers. This is a company who could have made a killing by taking advantage of my situation. They could have easily made me tow my car all the way there, took it apart to inspect it and then charged me for the whole thing after finding out that it was not reparable. Even worse, they could have ignored the structural damage and just fixed it aesthetically, leaving me with an unsafe vehicle. Instead, all they did was help. Free of charge.
Amatos Auto Body is the best Collision Repair Facility in San Diego hands down. Being in the performance car business for 8+ years, I have seen my fair share of good and bad work over the years. And it is extremely difficult to find a trustworthy auto body repair facility. I had an unfortunate at fault accident where my Mitsubishi Evolution 9 SE hit a chain link fence. Every panel on my entire car was deeply scratched and unfortunately needed to be repainted. After making a claim with my insurance provider, I called Amatos Auto Body and asked if I could have my car sent over. Once my Insurance provider assessed the damage of my car, I was put into the very welcoming hands of the Amatos staff. There facility is top notch, and made me feel good about leaving my car with them. Since this was the first accident that I had ever been in, I was unsure of how this entire process worked. Alicia was more than helpful and laid out the entire process. I left Amatos that day with complete confidence in their operation. Amatos updated me on my car weekly with the arrival of parts ordering and progress status. Within a very short amount of time, I received the phone call saying "Your car is good as new, and ready for pickup!". After that, I rushed over to the shop, and my jaw dropped when I saw my car. It looked even better than it did when it came off of the showroom floor. They did an A+++ job from start to finish, and I couldn't be happier. Their customer service, hospitality, professionalism, and quality of work is top notch. They are the best Auto Body Shop in San Diego hands down, and I would recommend them to anybody. There is a reason they are Factory Certified by Aston Martin, Audi, Bentley, BMW, Infiniti, Jaguar, Land Rover, Mercedes, Porsche, Tesla and Volkswagen.
I took my 1962 VW bug there since I got rear ended by a pizza delivery guy and had heard good things about this place, Its a little out of the way for me since I live near La Jolla but I really care about this car so the drive was the least of my concerns. Once I got there I pulled right up and was greeted by two of their employees which were very friendly since the start, they were very sympathetic about my situation and made me feel like they cared about this car as if it was their own.. Once we discussed the accident they overlooked the car they reasured me it was in goods hands, I believed them. This car is my baby and sometimes worry about who I leave it with when it comes to repairs, specially paintwork. Well I got my car back within a few weeks and was explained every process the car went through while it was repaired giving me a better understading and appreciation for what these guys go through when restoring a car to its original state. If you care about your car and the quiality of work take it here. They are honest and very well priced, its no wonder to me that they have a full lot ranging from high end cars, to your honda civics, even boats which I was shocked to see. Im relieved to know I dont have to look for another body shop in the future. I give them 5 stars!