PHW stands behind what they sell. In 2003 I had a customer who I sold a product to for the exterior of his house called Tex-Cote. It was installed in 1 week, and he was very satisfied. Jump forward to 2010- He was contacted by PHW to ask about doing other home improvements, he agreed to meet regarding his kitchen. Upon my arrival I asked him how Tex-Cote was holding up. He said "he was very happy with it, however ther was a small crack forming at the base of his wall". I lookat at it and there was a small crack and the color had shockingly really faded, not just there but all over. I told him I would get the service tech out to fix the crack, and then spoke with him about the kitchen. He was so happy with PHW, he ordered a new kitcken to be built. The next day I spoke with Will Redfield about the fade issue and was extremely concerned that all the jobs I sold years prior we're going bad. Will very casually explained that every product has a failure rate. I just happened to stumble opon one such issue. Will then asked me to go back to Ken and have him pick any color he would like his house to be, PHW was going to (at their expense) re-do the job. My client never actually complained about the fade, yet PHW was going to re-do it? I know, it sounds too good to be true. All companies wait for a complaint before acting. Some deny it a few times at first, or try to up sell the job to recoup some of the costs, but not in this case! The color was picked and the work was done. He was happily surprised we did what we did, and so was I. Now when I walk into a prospective customers home I know this company is the BEST BET for them and will stand behind what I sell and they install. I am a believer beyond belief. I have since had PHW install Tex-Cote on my house. If the company will put their money where their mouth is, so would I. Thank you Pacific Homeworks for not only being a good company, but for helping me support my family by giving me the success needed to do so, for many years now.
2878 Camino Del Rio S Suite 160San Diego, CA 92108
From Business: Murray Lampert Design, Build, Remodel of San Diego specializes in residential second story additions, single story expansions, room additions, kitchen remodels, bat…
Over the summer we decided to start replacing our old windows with new energy efficient windows. A sales associate stopped by and gave his sales pitch. As a science teacher I was greatly impressed with the demonstration with the heat lamp and radiometer to show how well they block out the heat. With the price of the windows, we were only able to complete the windows along the front of the house, and a second window in the living room. It took less than a day for two men to come to our house and install 4 windows. Due to the age of the old windows, the workers had to cut up the glass to get them out. Although the process was messy, the men made sure to have drop cloths down and to clean up after themselves. Even with just having the windows that face the sun replaced, already we were able to tell a huge difference. Our kitchen and living room where the windows were installed says cooler (which is helpful in the summer time) and the noise from outside has greatly reduced. The noise reduction is a big thing when you have neighbors who likes to play their music louder than necessary. We are now in the process of installing the last window in our living room to finish off the room (it looks a little silly have one window different than the other two!) as well as replacing the french doors in our office. I am really excited to see what the french doors will look like, as well as the office staying cooler with an energy efficient door. I wish we had the money to complete the whole house all at once, but am very thankful that Pacific Homeworks are willing to work with us to install a couple windows at a time. Eventually we will have the whole house completed, and am happy that we are dealing with a company willing to work with us so we can instal the windows a few at a time instead of requiring us to complete the project all at once.
Our experience with Pacific Homeworks began with a simple phone call to set the appointment. My husband and I have two disabled children, are very busy during the week, and were happy that Pacific Homeworks was willing to set an appointment on the weekend. The sales agent spent quite a bit of time with us, answering our many questions, resolving our concerns, and ultimately obtaining financing for our roof repair. The extensive repairs that were required for our roof "tear down" began on schedule and to our surprise, took only one week to complete. The workers were courteous, friendly and very willing to adjust things to accommodate our family's special needs. This was important for my husband and I, as we have an autistic child whom could not tolerate the noise and activity we feared would be involved in roof repair. The team of roofers whom worked on our home took extra steps to make their work less of an invasion upon our son's life. Our autistic child had no complaints and even expressed how nice the workmen were. My husband and I were very happy with the high quality end result. Our once disheveled concrete tiles, dilapidated and improperly installed flashing, and water damaged eaves, in just one week, was transformed into a beautifully structured roof which is withstanding rain with ease, as it is meant to. We are planning to remodel one of our bathrooms and we feel very confident that we will be eliciting the help of Pacific Homeworks in the very near future! From the first appointment, where many options for repair were presented, through to the last inspection by the contractor, Pacific Homeworks has impressed my husband and I with their excellent customer service as well as their high quality performance. THANK YOU Pacific Homeworks!!!