March 2, 2012. Kevin Tran was my salesman for my new 2012 Chrysler 300 purchased a week ago. He is very knowledgeable about the various new models offered by Chrysler Motors. Kevin is also a great resource regarding the various models and their unique specifications. Ultimately, I chose the base 300 car with leather and the better transmission. What I liked and admired about Kevin the most, is that he is helpful and has a very easy going nature. He is not pushy, just very caring! Hermond Morad is the sales manager that I worked with in purchasing my new car. Unlike most sales managers, Hermond is jovial, helpful, talented and a terrific communicator – genuinely a joy to get to know. Importantly, I liked the fact that he was willing to be very competitive to earn my business. I had done my research ahead of time and knew exactly what other dealers throughout California and even Washington were offering on the Dodge Charger and the Chrysler 300. Hermond earned my business and I am extremely happy with the price. Adolpho Villanueva was my finance guy that I worked with and he too was a joy to work with. He smiled the whole time even though it was midnight on a Friday. I had taken my time to evaluate all of my options on a Dodge Charger versus a Chrysler 300 for my specific car and negotiate the price. Adolpho got me excellent financing with Chase Bank and was very friendly as well. My Chrysler 300 has the 8-speed transmission with the 3.6 liter 6-cylinder Pentastar engine that gets amazing gas mileage on REGULAR fuel. It has an incredibly smart interior, superior electronics, excellent safety features, has very well-built construction and is luxurious. All of this while having a very reasonable price. It cost about half of what the 2012 Audi A6 was going to cost me. The A6 was my original choice for a new sedan. When it came done to signing the sales contract, I just could not justify the expense of the Audi A6 which operates on PREMIUM fuel and honestly does not look that much better. I had never owned a Chrysler, Dodge or Jeep product before. However, Avis had rented me a 2011 Dodge Charger on a recent 2,100 mile business trip. I was so impressed with that car, that I knew I had to look at Chrysler products when I bought a new sedan. My 2012 Chrysler 300 lacks nothing in comparison to ultra-luxury brands that I have owned. I am a “Car Guy,” “Car Nut”, car enthusiast and don’t want to brag, but I have extensive experience with many luxury and ultra-luxury automobile brands. Over 3 decades, I have been fortunate enough to afford to purchase an Audi A8L, a Bentley Turbo R, 4 Lincoln Continentals, 3 Jaguar XJ sedans, 3 Roll-Royce motorcars and 2 Volvo sedans. I only mention this because my expectations of a new car dealership are extremely high. Rancho Chrysler Dodge Jeep does not disappoint! Although the facilities are not as nice as those ultra-luxury brands and honestly need to be updated, it is the people in the dealership that really matter to me. Kevin Tran, Hermond Morad and Adolpho Villanueva have made a very favorable impression on me. I would not hesitate to recommend Rancho Chrysler Dodge Jeep to any of my friends. Make sure to ask for Kevin Tran as your salesman at cell phone 619-793-9578. *This is an unpaid endorsement based only upon my own observations! Well, I did receive an unsolicited full tank of gasoline and Kevin gave me a free ride to pick up my old Volvo left at the dealership. I rarely write glowing reviews as I am generally regarded as a negative minded and hard to please attorney.
My experience buying a used car from Austin Motors was fantastic! I highly recommend Austin Motors if you are looking for a new or used car dealer! I haven't bought a used car in over 20 years so I was a little leery of buying a car from a dealer or private owner not knowing if there would be an underlying problem they wouldn't mention...I had been searching for a used Volkswagen Jetta and had test drove a few. The cars were either overpriced, not exactly what I wanted or not in the condition as stated and I didn't have a good feeling about any of the dealers/salesmen I had met. I found a 2005 Jetta 2.5 on craigslist on a Sunday morning, just what I wanted in the description and photo...newer body style, leather interior, fully loaded!!! I called Austin Motors that morning and Chet answered the phone, I asked if it was still available and he said he had just received it a couple of days prior, and I could stop by to see it that day. I brought my boyfriend thinking most car salesmen will take advantage of a woman by herself. The car was parked out front...and it looked beautiful! We were greeted by the owner Chet Hernandez. He opened the car, started the engine and told me to take it for a drive and went back inside his meticulously beautiful showroom...I was a little confused and thought I didn't hear him correctly because every other dealer asked for a copy of my driver's license and test drove it with me. Sure enough we got to drive it giving him nothing in return. I sat in the car and it was totally me! It handled great, was in beautiful condition with minor wear and tear, exactly what I wanted! When we came back to the showroom Chet had all his paperwork on the car laid out for me; the Car fax, current Blue Book, what he bought the car for, what he had put into the car and the price out the door including tax and license. I told him I needed to think about it. He gave me all of the paperwork and said to give him a call when I was ready. No pressure at all! I called him later that evening and told him I wanted the car but had to wait maybe a week for my bank to release funds and offered to give him a deposit to hold the car, he told me not to worry and the car was mine with no deposit! I made an appointment with him 4 days later to buy the car. I arrived by myself; he greeted me as if I were an old friend and was again very professional and organized. He walked me through all the paperwork making sure I understood what I was signing and a half an hour later I drove off in my beautiful new 2005 Volkswagen Jetta 2.5! I absolutely love my car and have never been happier! Austin Motors is a dealership that has its priorities straight! Chet Hernandez and his assistant Angelica are very knowledgeable and took great care of me! Customer service is top notch and Chet made me a great deal on my car. Like any Dealer they are busy, but it's nice to know that they are willing to take the time to do things right and make sure that the customer comes first.
My experience at Pacific Honda, certified cars lot, today was most pleasant, from my first phone call, verifying if the car (Honda Fit) I wanted to look at was still on the lot, to the final handshakes with the salesman (Brett Rickie) and the finance manager (Jaime Jimenez). The person who took my phone call knew that the car was on the lot and suggested I speak to Lenny, the manager. He also took my name. Lenny recognized my name when I showed up. That was nice. Lenny entrusted me to Brett who came with me for a test drive and described the car's features at length. There was a second Honda Fit on the lot, which I did not know of. Seeing that I was interested in that second car, Brett offered to take it for a test drive also, the same route we took for the first one. I thought he might want to go a shorter distance since this was my second test drive. After all, how many cars can one test, and how much time should a salesman give to one customer? I am aware that time matters. I myself hate to have someone get me to waste my time. Once in the office, it was most pleasant to do business with Brett. Of course, I know that his goal is to get as much as possible, while mine is to spend as little as possible. I have been quite uncomfortable before under similar circumstances. Even coming out the winner can be unpleasant when the atmosphere is tense, more so when I am not really sure that I really did win anything. At least that's how I live such moments. I do know people who just revel in this tug of war type of situation. I certainly don't, and that's why it was so pleasant to drive off the lot with the car. Brett listened well to my view of the deal. I never felt like he was out to get me. Since I did not have an active insurance policy, having placed mine on hold two months earlier after giving up my car and deciding to wait a while before I bought another one, he offered me, for free, a three day insurance coverage so that I could drive home with the car today. Now I simply have to call my insurance on Monday. Great service! Great attention to the client! He obtained a new set of car mats for me, filled the tank with gas, had the car cleaned outside and inside, walked me to the finance manager who provided the same quality of professional and personal service. Yes, I know, this is what we have come to expect from any public service, but sometimes I can feel that the person is just going through the moves, does not care really. That was not the case at Pacific Honda today. Jaime in finance treated me equally well. His explanations for each form signed were very clear. He advised me on a good deal for the security system. There too, I never felt one second that I was being taken advantage of. The mix of good professionalism and personal attention was perfect. It will be pleasant to go back if ever I need to. It's the small things, the personal attention, that make Life a fun and big experience. That was my kind of experience today. Thanks Pacific Honda.