Hi, there everyone got this company's info. from a friend of mine after he used them for his kids birthday party. I called about two weeks ahead and booked a water slide. The person taking the order was very detailed on where the slide will be set up and the space needed. Also they let me know about the coupon page on line which I over looked ( they didn't have to give me a chance to save money ) Very nice of them. On Sat. I got a call from the driver, he shows up and set everything up...view more. We were up and running with our water slide in a Few minutes. At the pick up time they showed up and 20 minutes the thing was rolled up. Very efficient I was happy I didn't have to do anything they did it all. You have to allow an hour window for delivery and same for pick up, Beats the comcast window of for hours. Very cool and they got me as a customer in the future.view less
- BBB Rating:
- General Info:
- The map of San San CarlosCA, is incomplete without the name of Comic Jumps on it. As you are probably aware, we are a local business in the San Francisco, Bay area, and have been serving parents since 2003.While we started out very small, we have grown big over the years since we work with dedication and take pride in our focused area of providing party equipment rental and inflatable party rental for children's birthday parties.Having children of our own has helped us measure the importance of hosting fun and different birthday parties. It has also taught us to view each child family event as something unique and significant. So, we work exceptionally hard to make each child's event as special and different from any other we've planned.
- Extra Phones:
Phone: (650) 622-0900
Primary Phone: (650) 622-0900
Booked a Jumper for my daughter's party on 7/24/10.. The party was for 8/21/10.. I put a$75 deposit down. Now due to issue with the park I selected being booked I had to cancel the jumper on 8/10/2010. When I called on 8/10/10 to cancel I was told by Katie that I would receive a refund by mail in 14 days. On 8/28/10 I called to check the status of my refund and was told by the Manager who claimed his name was Moe that I was not getting refund because they did not like my reason for can...view morecel. The policy on the website indicate there is 7 day cancelation policy, meaning to cancel 7 days prior to the party. I canceled 11 days prior to the party and basically was told and I quote"" Well your reason for cancelling was good enough for the company so we are not giving you a refund"" DONT USE THIS COMPANY BEFORE READING BBB REVIEWS!!!view less
I rented a bounce house for my son's 3rd birthday. Half way through the party there were two small children jumping and everyone heard a loud popping sound. The back half of the bounce house completely over-inflated. It was not safe for the kids to use, so my husband called immediately and the owner refused to exchange the product free of charge. I called him back a few minutes later and he would not work with me. He was not willing to refund any of my money either. This company i...view moresn't interested in providing a good experience for their customers, DON'T DO BUSINESS WITH COMIC JUMPS!view less
Comic Jumps we used this company a bunch of time the bounce houses are always clean I have to say. They offered us early delivery the day before the party at no charge to us last time because they were coming to our area anyway. I thought that was great of them. Very nice people work there everyone was friendly when I talked to them.
I called and placed an order on Fri. for a Sun. day party and the Comic Jumps Crew made it happened. The order placing process takes a few minutes and the rest is all taken care of by Comic Jumps. The bounce house is delivered and set up by their driver and the kids loved it. It's great I loved how easy this is. The driver called on their e to the house I was able to meet them at the house and tell them where I want it set up. The driver was very nice and friendly, when he came back t...view morehe kids were still using it he waited while we got them out. Very easy going nice people.view less
I should have done my homework before using this company! \r
I tried contacting Comic Jumps via phone about 3 weeks ago for my Son's 4 year birthday celebration. I couldn't get in touch with anyone (the phone simply continued to ring indefinitely) so I decided to just order through their site on the internet. My brothers and sisters came from across the state to be here. I booked a bouncer online and followed the directions EXACTLY as they stated. Sure enough, I was charged the fee. P...view moreutting the fate of the party in good faith, my family waited on his birthday for the bounce house, but unfortunately, they never came. Now, I have a charge for a service that was never performed, along with extremely unhappy relatives and a disappointed son. How can anybody who deals with services for children be so cruel? Again, I tried to call but it continues to ring in the same manner it did when I first tried to contact them. I never received any phone calls or e-mails from this company, and I am left with no choice but to dispute these charges with my bank to try and get a refund. If any of you are looking for entertainment for your children, I urge you very strongly to do your homework beforehand, and deal with somebody other than Comic Jumps. I still can't believe this disaster.view less
DO NOT USE THIS PLACE! In August of this year i had my sons birthday party, so i checked online and found this place. In july i reserved a jumper and balloons. Two weeks before my party i had to cancel. So i sent an email and i called. Katie helped me she said it would take two weeks to get my refund.(I payed by credit card she has to send my money back by check) I was fine with that. 3 weeks went by no check. I sent an email katie said she would look up the account and contact me back...view more. 2 weeks later NO call back. I called and they said they will have to check i told them they need to contact me back. 3 weeks later NO call! I call again and am very mad they said it was sent out a couple days ago i confirmed the address. 2 weeks later NO check! I call them very mad and talk to supervisor he says he can send me out another one, but he has to cancel check and that takes 2 weeks then he will send it. So he will send me another one. 2 weeks later NO check! It is now almost January and I still have not got my refund. They seem nice at first, BUT BEWARE!view less
I had a terrible experience with this company. I booked them a month in advance for my 2yo's birthday. On the day of the party, we expected them to arrive at 12 (as stated on my invoice) but they showed up over 3 hours late!!! I didn't think we should have to pay full price because they were so late and the party was ending, but instead of offering a discount or any other options, the owner called it a ""refusal of delivery"" and threatened us with a cancellation fee. At the end of the...view more day, we were left with charges for a bounce house that we never got to use. The owner was completely unsympathetic and offered NO apologies. Spare yourself the heartache and use ANY OTHER jumper company.view less