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Best Buy

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Business Details

17

years

in Business

Hours:

Regular Hours

General Info:
Founded in 1966, Best Buy is a publicly owned, multinational retailer that maintains stores in the United States, Canada, China, Europe and Mexico. The retailer s stores offer a variety of consumer electronics and entertainment products and services. Its stores provide computers, music systems, mobile phones, video games, and digital and video cameras. The retailer s stores also sell a variety of home appliances, including dryers, dishwashers, microwaves, refrigerators and washing machines. Best Buy offers products of the Sony, Toshiba, Apple, Philips and Hewlett-Packard brands. In addition, its stores provide accessories, books, CDs, DVDs, musical instruments and electronic toys. The retailer s stores offer the Reward Zone program and gift cards of several denominations. Additionally, it sells products under the Best Buy, Audiovisions, Future Shop, Geek Squad, Jiangsu Five Star, Magnolia Audio Video and Napster brands. The retailer supports various community-based organizations, such as the United Way, American Red Cross, and Boys and Girls Clubs of America. It works in partnership with the National Council of La Raza to support the Emerging Latino Leaders Scholarship Program. Best Buy has annual revenues of more than $40 billion and employs over 150,000 staff members.
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Services/Products:
  • Kitchen Cabinets
Brands:
Acer, Alpha, Alpine, Amp'd Mobile, Apple, Asus, Ati, Best Case, Blackberry, Blackbird, Bluelife, Bose, Boston Acoustics, Bush, Canon, Case Logic, Casio, Cingular, Cobra, Compaq Presario, Creative Labs, Dialogue, Digimax, Digital Blue, Hewlett Packard, Japanese Victor Corporation, Klipsch, Macintosh, T-Mobile, at&t, ipad, iphone, refrigerators, samsung, sprint, verizon
Payment method:
master card, visa, all major credit cards, amex, discover
Neighborhood:
Clearfield Park
Categories:
Major Appliances, Consumer Electronics, Computer & Equipment Dealers, Home Theater Systems, Automobile Radios & Stereo Systems, Television & Radio Stores, Cellular Telephone Equipment & Supplies, Office Equipment & Supplies, Computer Printers & Supplies
Other Information:

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

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Reviews

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Posted: 7/29/2011

Overall
DONT LET GEEK SQUAD INSTALL YO...

DONT LET GEEK SQUAD INSTALL YOUR STEREO!!

I went to Best Buy to get a basic stereo and a couple of door speakers for my work truck. Kris, the kid working there told me it should be ready by 6pm and that he would call me once he was through. I showed up around 6:15pm, still no call and seen my truck is still being worked on. I walked by again around 6:30 and saw my truck parked outside the shop, still no phone call... Finally, around 6:45 I had to ask if my truck was ready. By now Kris, the original installer was gone and the new guy was the one who told me my truck was ready. I got into my truck and instantly saw that there was a crack on the plastic acrylic that covers the gauges, several cracks on the dash, a half inch gap in the steering column panel, and to top it off I couldn’t get the key to turn on my ignition (which I had no previous problems with). The manager called Kris to ask him what had happen… Kris denied everything. I had to leave my truck there, take all of my tools out, and arrange a ride. The manager Guillermo arranged a rental car for me which Best Buys insurance paid for. However, I had to pay for the $16.00 a day for the rental car insurance. I told Guillermo I wanted to be reimbursed for the $306.00 I had paid for parts and installation. He said he would do it. All of this happened on Friday and was told by Guillermo that my truck would be ready by Monday. Six days later no phone call from him. I left Guillermo three messages and even went back to Best Buy to try and get some answers. Twelve days later, I finally get my truck back and ended up paying $192.00 out of pocket for the rental car insurance. When I go to pick up my truck Guillermo said he can’t give me back the $306.00 he had promised me but only $75.00, so now I’m out another $117.00. Don’t let geek squad install anything, they are young and inexperienced. Pay a little more and go to a car audio shop, save yourself the headaches. I’m not the type of person to complain but I feel people need to be aware of my horrible experience at Best Buy.

Helpful?Flag
Matt060107

Posted: 7/29/2011

Provided by Citysearch - 
Overall
DONT LET GEEK SQUAD INSTALL YOUR STEREO!

I went to Best Buy to get a basic stereo and a couple of door speakers for my work truck. Kris, the kid working there told me it should be ready by 6pm and that he would call me once he was through. I showed up around 6:15pm, still no call and seen my truck is still being worked on. I walked by again around 6:30 and saw my truck parked outside the shop, still no phone call... Finally, around 6:45 I had to ask if my truck was ready. By now Kris, the original installer was gone and the new guy was the one who told me my truck was ready. I got into my truck and instantly saw that there was a crack on the plastic acrylic that covers the gauges, several cracks on the dash, a half inch gap in the steering column panel, and to top it off I couldn

Helpful?Flag

Posted: 1/29/2009

Overall
Poor service

Since 10/15/08, I received twodefective Frigidaire washer/dryers. After several failed responses from Best Buy to remedy the problem I am going tor eport this incident to Seven on your side or Kron-4 to issue a "televised" complaint.

Helpful?Flag
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Best Buy

1127 Industrial RdSan CarlosCA 94070

(650) 622-0050

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Best Buy

1127 Industrial RdSan CarlosCA 94070

(650) 622-0050

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