I’ve been going to A+ Japanese for about 2 yrs at the time of this review, and have had services ranging from an oil change to replacing the timing chain and other major services performed on my 2005 Pathfinder. I purposely waited to provide a review to them (or any other service vendor) until I have dealt with them more than 2-3 times, as that’s when their true colors seem to reveal themselves. The first couple of visits to any business can always be great (or even awful) and skew the true quality of a business. Additionally, I’ve been dealing with Justin, specifically, even prior to his move to A+ from Boardwalk Nissan and it was a pleasant surprise to find him there when I first decided to try A+.
Recently, I took my Pathfinder in to take advantage of a Fall special which included an oil change, tire rotation, etc. etc. About a week later, I called Justin at A+ to express my dissatisfaction about my most recent visit who immediately wanted to make things right. Without getting into details, Justin heard me out and didn’t try to justify anything that I was upset about; he genuinely expressed understanding and a desire to retain my business. With my truck at almost 100k miles, I brought it back in to have work done that was recommended by their mechanic (no kidding – these guys are good, too), Justin and the mechanic walked me through what and WHY they recommended the work by visually showing me and educating me along the way. They taught and empowered me to make an educated decision versus a blind, emotionally reluctant decision to have the work done. Also, in prior service visits with them, they have actually taken numerous photos of the areas of the vehicle that required service and emailed them to me while I was at work so that I could see what was going on. This was unheard of and really impressed me.
After the walk through, I was more than happy to have the work done (new front brakes, replacing front/rear differential fluids, and various other fluids, new spark plugs, and more), and not only did they do another really quality job, they even bent over backwards and provided me with an overnight rental car on their dime without me even having to ask for it. Now this was true customer service and a class move on their part. They didn’t have to do that. It made me feel like they recognized my patronage in the past and that they really did want to keep my business and were willing to do whatever it took to make up for a poor experience after having established a good relationship with their shop.
I picked up my Pathfinder the next day after work and it was cleaned up and running well. Justin also informed me that they chose to use an upgraded quality part at no additional charge to me. Businesses can and will slip and/or make mistakes occasionally, and it’s great to see that when A+ does, they are not above apologizing and willing to go reasonable lengths to make things right. Because of their demonstration to committing to good customer service, I will continue to support, promote, and bring my vehicle with A+ Japanese Auto Repair. If you’re tired of bouncing from garage to garage, or even dealerships and their outrages prices, take your vehicle to A+. Hats off to Justin and the management/owners.