Sears Service is a lousy bait and switch operation. My dryer was heating inconsistently so I called Sears to get it repaired. They charged me $80 to tell me that the ducting from the dryer to the outside needed cleaning/replacement. I asked the service guy to replace it and he said he couldn't because a different Sears Service group had to perform any duct work as ferom his perspective the duct venting wasn't part of the dryer!! I'll never use or recommend Sears Sercice.