I love to acknowledge those who provide a great customer experience and my experience with Daddy's Tint and Alarm was one for the ages. Here is my honest evaluation of this business below. Read the rest of the story to find out just what great people they are. MATERIAL QUALITY: EXCELLENT WORKMANSHIP: EXCELLENT PRICE: EXCELLENT (you get more value than you pay for) CUSTOMER SERVICE: EXCELLENT+ WARRANTY: EXCELLENT (Lifetime) WORKPLACE CLEANLINESS: EXCELLENT (cleaner than most restaurants). Not only was the quality, workmanship and price first class, the customer experience was well beyond what I would expect from any service provider. It started out as a comedy of errors on my part. My daughter was out of town and I wanted to surprise her by having her windows professionally tinted on her car as part of her graduation reward. I showed up late for my appointment after forgetting to call and let them know I was coming, but Jesse had already started on a walk in and was booked the rest of the day following week. But instead of being turned away, Jesse and his son arranged for me to leave my car overnight and promised to get it done within the next few days as time permitted realizing how important it was to me to have it done before my daughter returned. The next challenge came when I told Jesse that, not only did I not have a ride, but I realized I had left my wallet at home. Kindly, Jesse took his lunch time to give me a ride home in my daughter's car. As I drove home I looked down and realized that the gas tank was empty but I assured Jesse there was enough gas for us to get my wallet and get to the nearest gas station. He offered to buy gas and bill me later but I was sure we were fine. By this time he had to wonder what in the world he had gotten himself into. We arrived at my home only to be concerned that the fuel gauge was warning us we had a range of "zero" miles and the gas station was still two miles away. Jesse smiled and waited patiently as he watched me get the lawn mower gas can and fill the tank with the little bit of gas I had. After fueling the car at the gas station and allowing Jesse to get back to work I was surprised to have him call me four hours later to tell me he was able to get my car in and that I could pick it up after 5:00 if I wanted it that day. I picked it up the next day and WOW what a great looking car! The quality and workmanship are outstanding. I even found myself turning down the AC because it felt so cold (and this was on a very hot humid day), confirming what Jesse said about the outstanding heat reflection that his material provides over other more popular cheap brands. As i was leaving I inquired about windshield UV and heat protection for this car and my other cars and was happy to learn that Daddy's Tint and Alarm uses the 3M Crystalline 3MCR90 Clear Automotive Window Film that is the rave in the industry. I will be back over the next several months for that service and look forward to introducing my family to another great family. Thanks Jesse. Didn't catch your son's name but he is certainly class act in his own right.
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I started going to bring your own parts back in Oct '11 where I used to take all my business to a local Firestone. BYOP was really helpful in finding the parts for me and installing them the same day while I waited in their main lobby. The reason I'm giving them 5 stars is because of their dedication to resolve a complex issue on my Acura's Power Steering pump. I work for an IT industry and when a real interesting issue arises we have to investigate and setup monitors to help determine the issue. This can sometimes take longer than a couple of days resolve. Well BYOP did exactly this. They replaced the pump with an aftermarket, which created a noise issue only when turning the wheel slightly. It didn't start until I left the shop and arrived in Austin. They replaced it with another aftermarket under warranty and the next pump worked but started to create a noise as well. There was an issue with the pulley that was not completely straight and the tensioner that caused the belt to come off. It seemed like a disaster but they assigned Martin to me, where they researched the issue and collaborated together. It turns out Acura’s have a difficult time with some select aftermarket parts and doesn’t take to them well. I had to go OEM, which I researched myself, and was the right thing to do to in the first place. As I had already paid for labor, I just had to pay the difference for the OEM parts. When I left my car there they drove me across the street on Bandera to Avis where they have a nice discount for BYOP customers and the Avis staff is very friendly. Again, BYOP took care of ordering all the OEM parts and returning the aftermarket parts without adding to the additional cost and pain of returning parts. They researched that you had to clean out and install the slot where the tensioner goes and they never gave up until my car was noise free. It’s an 11 year old car but still drives like I got it off the lot. They have a great system for documenting all the service/labor and it’s available online as well. For a company who does not know the history of the maintenance and things do go wrong after 11 years , I’ll quote Martin “There is always a resolution, just need to diagnosis and resolve it”. Thanks BYOP and staff at Bandera.
I bought 3 more cars from Benson Honda thanks to my superior salesman Rob Drury! I took my daughter to get her first car and I was trading in my 2015 pilot for a smaller car. I really didn't know what I wanted for myself; planned on a civic for my daughter. Anyway my salesman Rob Drury spent all day with us on 3 separate occasions, literally. He was very patient, professional, knowledgeable and offered some very useful advice. We ended up getting a civic and an accord and just like last time in 2014 everything went perfectly with minimal negotiation and a very fair deal. The floor manager gave us everything we wanted at the price I was willing to pay and the finance department was incredibly efficient. I left happy and of course my daughter was thrilled. My wife felt left out, so less than a week later we went back to Benson Honda to get the windows tinted on both cars, and Rob Drury spent another day with us, and he was again perfect. We test drove the CRV, and Accord, but my wife wanted to trade in her van and get the new 2016 Pilot which was has limited availability currently. Rob was able to find us exactly what we wanted and the manager gave us the deal we wanted so we were all very pleased with the process. After the sale Chelsea in customer relations continued to impress me by ensuring that we had everything we were promised (we had to get some options installed the next week.) When you go looking for a new or used car be sure you start with Benson Honda and ask for Rob Drury and find Chelsea (trust me on this one guys). You will be glad you did and you will appreciate having them both helping you. I almost forgot to mention Kaileigh also in customer relations who helped schedule the tinting on the civic and accord. She was also very nice and patient with me, and helped me decide on the right tint darkness: tougher decision than you might think. One last thing is their brand new showroom and service dept. Everything is so nice and new, and buying a car can take some time so it's really convenient for anyone with or without children to be able to sit comfortably with free cookies, soda and coffee while waiting.