After having a very good mechanic friend move away, we entered one of our greatest fears. Finding a Mechanic we could trust. I made various phone calls, read numerous reviews and spoke to other friends and could not decide on a mechanic. We'll unfortunately, THAT day arrived. After deciding to buy The Ultimate Driving Machine (BMW) for its great track record, I think we finally hit the expiration date. Right after the extended warranty expired, our vehicle broke down. Fortunately, we were a block away from Performance Auto when it happen. We now had a dilemma...we were at the mercy of a mechanic, with little options. Fast forward a week, after multiple repairs, the car was as good as new. Throughout the whole process, Carl & Kye kept us informed, at ease and offered multiple options in our repairs. Though our final price was high, it was a result of the parts and work that was done. Carl's prices were fair and competitive. NO WAY did we feel CHEATED. 2 months later, once again about 3 blocks away, our car started acting up. The electrical system started flashing, suddenly we smelled "burnt, rotten eggs" (BLECH!) and smoke started filling the passenger compartment. By some chance, the car once again crawled to Performance Automotive. With a Fire Extinguisher in hand, Mike and Carl braved what awaited them. They opened the trunk and found that our battery had "exploded". Steam, smoke and battery acid everywhere. Mike immediately disconnected the battery. Here we were in dire straights again. 3 days before payday, a mortgage just paid and our daughter's birthday party in 4 days. We didn't need this. We braced for the worse. Once again, Carl and Mike kept us well informed, offered several options and quoted a fair price. Luckily, the damage was minimal. I STRONGLY recommend Performance Auto! Carl is our new GO TO GUY! I will be bringing The Ultimate Driving Machine ($$ Pit) back for regular maintenance as well as my VERY reliable Nissan Titan. TL;DR: Great service, fair prices and GREAT GUYS!!
5038 Rigsby AveSan Antonio, TX 78222
From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, overh…
2407 W Gerald AveSan Antonio, TX 78211
From Business: Allied transmissions can fix any transmission problem. We have been serving the San Antonio area for over 18 years. We are located on the the southside of San Anton…
Right now I am giving Performance automotive 4 stars for now. This may go up or down from here on this is what happened to me. My prelude was not leaking oil but eating it. And I kept getting code for an ERG insufficent air flow and I didn't feel I was getting the gas mileage I should be either. I brought it to them and they replaced the ERG valve to the tune of about $500. Soon after leaving the engine light came back on and I ignored it out of frustration na d knowing it wasn't a serious problem. But after a couple weeks I checked the oil and it was bone dry. So I put oil in it and brought it back to performance auto not too happy I spent $500 and didn't fix not one of my problems with my car. They spent a couple hours looking at car free of charge. Told me I need new o2 sensor and rings and seals needed to be replaced in engine. And even took the time to show me why they rings and seals needed to be replaced. With the oil cap off while the car was running exaust was coming up through the manifold and out the oil cap. They said the would change the O2 sensor for just the cost of the part they would not charge me labor. I know it is something easy to change, but it was nice of them to do. I go back today to have them do that. And I will find out about the cost to replace rings and seals in the engine. I hope I don't get gouged on this, because I already spent my savings on replacing the erg valve on the car.
There is no misrepresentation of our warranty. It is stated, in bold print, on the front page of a signed invoice. It is the identical coverage we gave you on another vehicle we repaired for you in 2012. We extended our mileage warranty to 50,000 miles for you, of which you accumulated 47,479 miles. We agree that you were within the mileage warranty period but unfortunately we don't have coverage in Ft. Stockton. We tried to locate satellite locations that can assist us in getting you back on the road but there is very few shops in that part of Texas other than the Dealership. You told us that you were having the dealer install a transmission--regardless. We contacted the service department and spoke with the ******* *******. We asked him what was wrong with the transmission and his diagnosis. He told us that no formal inspection was done, no electronic scan, or pan inspection. The only thing inspected was the fluid level and condition. He stated to you that there was an option to pull, inspect and repair what was wrong but you told him to order and replace regardless. Had you been anywhere near San Antonio or the surrounding area, even if you were out of warranty by 2,500 miles, we would of covered the repairs.