UPDATED POSTING & CHANGE IN RATING: I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers! _______________________________________________ OLD POSTING: (1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!
This restaurant has quality food and excellent customer service. The wait staff is courteous and very friendly. Turquoise Turkish Grill is probabl…
My wife and I are down for the weekend and decided to check Cowboy's out. When we arrived we were greeted at the door by a courteous doorman and easily made our way into the club where we saw a variety of activities to keep us entertained....namely the dance floor with a full stage with lights, smoke, and everything. They even had a cover band that was honestly one of the better ones I have seen in my almost six years of living in Texas. There were many fully stocked bars and standing behind them were bar tenders that were attentative and seemed to keep the waiting down to a minimum. For those of us that chose beer over liquor there were also several beer stations that kept you from waiting in line behind people ordering multiple mixed drinks. This place has a bull, card and pool tables, and decent seating. Oh, and you can get food there too if you so choose. If you forgot your cowboy hat...they have you covered. There is a gift shop with some hats for both the ladies and the guys. In the four or so hours we were there we noticed that the bouncers were on their game because the rif-raf was non-existant. Those too young to drink did have an M written on both hands and were required to wear wristbands but that is understandable. I know that back home alot of the places make minors wear a shirt that announces their inability to purchase alcohol so I dont think that a mark and wristband is such a bad break. We had an outstanding time and plan on going back the next time we are in San Antonio.
I am a frequent visitor to San Pedro location because it's close to my job. Today, I dined in with a co-worker as well placed a to-go order for another co-worker. I was very disappointed to learn that once again the to-go order was not right. Instead of the Combo Meal #04 that I ordered I received a family order of fries. This is the 5th time that I can recall having to return to this location due to an error. On these visits I have been over charged, giving food that is not fresh, and on the other occasions I’ve just been given the wrong order all together. I truly enjoy dining in this restaurant but when it comes to drive-thru or a walk-up order, there always seems to be a problem. Not only does this cause me to waste time, it also wastes money due to having to return to the location. The only redeeming aspects of this day were the courteous service and the friendly manner in which the employee handled the complaint and the freshness of the order.