One Sunday morning my husband and I experienced a frightening happening at our home residence that was by all accounts a complete nightmare, an overflowed toilet in our master bathroom. Of course, we were busy eating breakfast and reading the morning news, not knowing that the toilet in our master bath was flooding our home. In walking to our hall bath, I discovered a huge puddle of water on our laminate flooring. At first I thought our dog had had a bad accident but saw that it was also on the carpet in the hall bathroom. I went running into our master bath and discovered the carpet was completely soaked half way into our master bedroom. My husband heard me in somewhat of a panic and came in to investigate. He acknowledged that this was probably his fault because he had used the toilet about 40 minutes prior. Needlesstosay, we went to the toilets and turned off the valves and tried to soak up as much water as we could by emptying the closets of all towels and blankets, especially on the laminate flooring. I ran to the phone book and looked up carpet cleaning and randomly called Steamatic. God must have been looking after us because that was the best call I could have made. The woman on the phone could tell I was a little frantic. She calmly asked about our situation and told me that her crew would be arriving soon. They were experienced at water restoration and arrived in under an hour. They acted quickly to remove all the wet carpeting and padding throughout the house. They removed wet baseboards and drilled holes into our sheet rock to air them out and prevent molding. They were very informative in telling me what they were doing and you could tell they were professionals. Once all the debrie was removed, they set huge fans and dehumidifiers throughout the house to help in the drying process. The next day, the Steamatic contractor arrived at our house an examined what the original crew had performed the previous day and told me that he would be glad to work with me and our insurance adjuster regarding the necessary renovations. He referred me to tile and carpeting businesses he used and I found them to be very reprutable and easy to work with. Today, my home is beautiful and like new and I have Steamatic to thank. I would like to add a small detail to this story. The Steamatic contractor's wife was pregnant and about to deliver any day during this whole renovation, but he never pushed me aside and was always willing to come and do whatever he needed to do to get the job done. That's the kind of business you truly want to work with and I am perfectly willing to refer them to anyone and everyone. Job well done !!!!
Last month my wife calls me while I'm out of town, which i tend to be a lot and says the central AC was on it's last leg according to some other A/C company and it would cost $$$ amount to replace. So, while still on the road, I went to the YELLOWPAGES, skipped through all the "colorful" adds and concentrated on the "Reviews". At that time Service First had 5 reviews all being 5 stars. Well, my first thought was...they must be putting in their own reviews, but the more I thought about I said, if I were doctoring up my own reviews I'd at least put in a 4 star or 3star here or there to make it more realistic. Long story short... I called and scheduled an inspection with Sergio and Jack on the Friday I returned, they looked at my Central AC and made the same determination as the other A/C company that it was time for a new one. I said ok, what's it going to cost me and they not only gave me 3 choices (brands with warranty info on each) but really took the time to educate me on the best unit (seer rating, tonage etc...) for my 1945 constructed home, which isn't always the cheapest. In the end, I paid about $500 more than the other A/C company, but Sergio, Jack along with the rest of the crew (total of 5) were at my house that next morning (Saturday) took out my 20yr old interior unit from a hall closet (1945 house) did some major reworking of the ducts/plentum and installed the new unit in our attic. We've got a new coat closet!!!! They also removed my old exterior condensor/fan and moved the new 5ton unit to a location I wanted about 5 feet away. They finished the job at midnight! Here's the "Short" of it...they've got all 5 star ratings because they're knowledgable honest and they deliver on what they say they will do.
With a doubt, this company is the BEST A/C company in Texas. Last November 2008 my A/C unit stopped cooling. I called a local company who conducted an inspection and within 2 minutes stated I needed to replace the entire unit for $8,000! I contacted Service First for a second opinion. They came that same day and after a thorough diagnostic evaluation determined that a hard start kit could possibly restart the compressor. The part did indeed restart the compressor and for under $300 I was able to postpone buying a new unit. By the way, the first company did not even mention this as an option. This week, the compressor completely went out. I called Service First who came out within a few hours of my calling conducted another thorough assessment and determined the compressor had finally given out and was beyond repair. I decided to replace the unit and thought I would have to wait a few days to get it installed. The technicians Juan and Sergio contacted their warehouse who was about to closed and asked if someone could stay so they could pick up a new unit. In less than one hour they returned with the unit and about 2 1/2 hours later the installation was complete! I got an exceptional price and was amazed at the customer service I received. I would wholeheartedly would recommend this company to anyone without any reservations. The technicians were competent, honest, and fair and did not pressure me into making a decision about what needed to be done. I usually do not write reviews but I have rarely found this kind of customer service and felt compelled to share my experience with others.