One Sunday morning my husband and I experienced a frightening happening at our home residence that was by all accounts a complete nightmare, an overflowed toilet in our master bathroom. Of course, we were busy eating breakfast and reading the morning news, not knowing that the toilet in our master bath was flooding our home. In walking to our hall bath, I discovered a huge puddle of water on our laminate flooring. At first I thought our dog had had a bad accident but saw that it was also on the carpet in the hall bathroom. I went running into our master bath and discovered the carpet was completely soaked half way into our master bedroom. My husband heard me in somewhat of a panic and came in to investigate. He acknowledged that this was probably his fault because he had used the toilet about 40 minutes prior. Needlesstosay, we went to the toilets and turned off the valves and tried to soak up as much water as we could by emptying the closets of all towels and blankets, especially on the laminate flooring. I ran to the phone book and looked up carpet cleaning and randomly called Steamatic. God must have been looking after us because that was the best call I could have made. The woman on the phone could tell I was a little frantic. She calmly asked about our situation and told me that her crew would be arriving soon. They were experienced at water restoration and arrived in under an hour. They acted quickly to remove all the wet carpeting and padding throughout the house. They removed wet baseboards and drilled holes into our sheet rock to air them out and prevent molding. They were very informative in telling me what they were doing and you could tell they were professionals. Once all the debrie was removed, they set huge fans and dehumidifiers throughout the house to help in the drying process. The next day, the Steamatic contractor arrived at our house an examined what the original crew had performed the previous day and told me that he would be glad to work with me and our insurance adjuster regarding the necessary renovations. He referred me to tile and carpeting businesses he used and I found them to be very reprutable and easy to work with. Today, my home is beautiful and like new and I have Steamatic to thank. I would like to add a small detail to this story. The Steamatic contractor's wife was pregnant and about to deliver any day during this whole renovation, but he never pushed me aside and was always willing to come and do whatever he needed to do to get the job done. That's the kind of business you truly want to work with and I am perfectly willing to refer them to anyone and everyone. Job well done !!!!
162 Graham RdSan Antonio, TX 78234
I would like to thank your Team for the excellent customer service you provided for my family. We suffered a water line break and our home was flooded in the middle of the night.A gentleman by the name of Adrian arrived on sight within 30 minutes. He was patient with me because I was kind of hysterical during the disaster (bless his heart) he explained everything that needed to be done,more than once because I was really going through a lot at the moment.He called the insurance company for us spoke with them directly made the claim and immediately following that a team of men arrived to start the clean up and dry out. The following morning the office called us and followed up with us regarding the water leak and they sent someone to estimate repairs and they also dealt with the insurance company directly. We only had to pay our deductible and our house is almost completely finished better than before. Me and my family would like to thank Saints for the quick response during the pipe burst and also thank the office and staff for everything they did for us such as dealing with the insurance company and adjusters.I will recommend your Team to anyone in need of service ,thanks again Saints!
Philip of Amazing Carpet and Upholstery Cleaning has come to my rescue more than chicken fried steaks appear on menu's in Texas! Within seconds, he removed a stain out of my favorite chair, and also transformed carpets in two different houses I have lived in, from gross to glorious for an uncommonly reasonable rate. He's got to be the most reliable man in the industry too because he never gets sidetracked. He is professional and will never be careless with your home; he doesn't nick the walls or furniture ever, and he's even dog friendly! All other carpet and upholstery cleaning services might as well shut it down and find other businesses to run because Philip is the only one out there doing it right! Don't hire someone to just come out and pour cleaner on your carpets, been there done that, if you want it thoroughly cleaned and sanitized, smells and stains gone, and your carpets to look factory new, Philip of Amazing Carpet and Upholstery Cleaning is your lifelong carpet and upholstery care man!