have been a customer with Sprint for years but have been looking around for another carrier since Sprint refused to grandfather my 5G hotspot in order to keep it unlimited. On April 25, 2014, I went to this location with an attitude. When I arrived, I noticed Verizon was nearby where I was planning to go if I did not get satisfaction at Sprint. To my surprise, I received the best customer service ever from Lead Ruston Scott. Sprint needs to employ more experienced salespersons like Ruston Scott. With his expertise, I was able to upgrade to a new phone, losing my 5GB hotspot, however Ruston was able to get me a free hotspot device which will give me the option to make my monthly bill lower. Sorry Verizon but Ruston saved me a walk to your store, a couple of doors down
I called and talked with Manny, I have an HTC EVO phone and the battery sucks, but Manny told me about an extended battery for my phone. He was very helpful and actually took the time to answer all my questions. I was impressed with him because this was the 4th store I had either called or actually went to about my phone and at all other stores I got the run around. I will be going there today to buy the extended battery for my phone. Thanks a bunch Manny!!!
I like this Bestbuy because they have a big selection of video games. They have a large selection of movies as well. My only complaint would be the lines. There is always a line to checkout, and only one or two registers open at any given time. But the cashiers are nice and they don't make a big fuss over returns, using coupons, or price matching. I would recommend this store.