The service on my AC was excellent. The preliminary by Technician Phillip and the replacing and installing of the compressor by two techs was also excellent. I had been without air conditioning for two days. Phillip, the lead technician came out on Tuesday and evaluated the problem thoroughly. Then, two technicians came out, John first who began the replacing and installation of the compressor, then Jose came to aid in the finishing. They were professional and thorough. They were carefull attentiive. They attended to every need of the air conditiong unit to make sure the compressor, freon, and mechanisms were working properly. They made sure I was okay with everything they did and showed they cared that I was comfortable and given the expertise needed both as a customer and an individual. They worked as quickly as they could to get me back into a cool and comfortable house, aiding in my physiological situation. This type of care, concern and professionalism is why I picked Jon Wayne eight years ago. I am so grateful. I feel honestly that as far as heating and air conditioning is concerned, Jon Wayne company are the experts. I am retired from teaching four years now. I can rely on my air and heating needs to be taken care of along with my personal needs and concerns in connection. The three gentlemen who assisted in accomplishing this for me on Tuesday deserve recognition for their work and professional.
10644 N Interstate 35San Antonio, TX 78233
From Business: ABC Home & Commercial Services offers a variety of services in different cities throughout the south including – Austin, Bryan/College Station, San Antonio and Corp…
From Business: Whether your current central heating & air conditioning system needs preventive maintenance, repair, or replacement, trust Sears to keep your family comfortable yea…
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IT WAS FRIDAY AFTERNOON. WE HAVE A FAMILY COMING IN FROM OUT OF TOWN. AC GOES OUT AND ITS VERY HOT IN THE HOUSE. WE CALL IN TO SEE WHEN WE CAN GET THE SYSTEM SERVICED. CALLED THE PEOPLE WHO INSTALLED MY SYSTEM AND THEY CANT GET TO ME TILL NEXT WEEK. WELL GUESS WHAT THATS NOT THE FIRST TIME THEY HAVE LET ME DOWN. SO I GET ONLINE AND LOOK UP JON WAYNE BECAUSE WE HAVE HEARD THEY WERE GOOD. NOT REALLY EXPECTING TO GET A SERVICE CALL TODAY BUT HOPING FOR SATURDAY THE DISPATCHER TELLS ME DONT WORRY I HAVE A TECH IN YOUR AREA AND WE WILL SEND HIM RIGHT OVER. TO GOOD TO BE TRUE RIGHT? WRONG IT GETS BETER THE SUPER NICE SUPER PRO TECH SHOWS UP. TAKES A LOOK AT THE SYSTEM TELLS ME EXACTLY WHAT IS WRONG AND OPTIONS FOR REPAIRS WE DECIDE TO GET IT DONE, AND WITHIN 2 HOURS OF MY CALL WE ARE COOLING DOWN. I AM SOO HAPPY WITH THIS COMPANY. I EVEN GOT A DISCOUNT WHEN I JOINED THE "RESCUE CLUB" A MAINTENANCE PROGRAM THAT SAVES YOU MONEY. THIS IS THE BEST SERVICE EXPERIENCE I HAVE HAD. NOT WORRIED ANYMORE! WE FIRED THE PLUMBERS AND WILL STICK TO JON WAYNE FROM NOW ON.
I have always found that the level of service I receive Jon Wayne is much better than others. I have been using Jon Wayne for close to three years now, when they replaced my system. They went above and beyond with a difficult installation and worked incredibly hard to make sure it was functioning properly. Since then, their service dispatchers and service technicians have worked to maintain a high level of customer service. They stay in touch throughout the service call, letting you know exactly when they will be on site. The technicians have extensive training and experience and know their stuff. Juan, who just completed my last checkup, is no exception. Now, don't think I have reliability issues with the new system because of this post. All of the work I have had done are system checkups, which keeps my system running great and efficiently. I highly recommend Jon Wayne Heating and Air.