First off to those who appreciate hard work and dedication we truely appreciate your business. For those who have nothing good to say about our restaurant we apologize for either giving you poor service or poor quality food,however if you choose to hide behind the internet and are not adult enough to address the problem while at our establishment then shame on you.I guess it is not easy to speak up and say what you feel because you are either afraid or have no backbone. I will have you know that in my eight years in business I have tried very hard to please as many people as I can,But I have come to the realization that people love to bring good people down and that you just can't please everyone. Everyday we open up and try the best that we can to deliver a fresh product. We make all our products fresh daily from our sauces to our dough,but we are far from perfect as some of these lovely customers love to point out. But I challange them to try and serve the public! As for my guy with the tatoos he is loyal and honest and has never had a problem with the law he just likes body art.If you have a problem with him please speak up I know he can be tough and to the point but please understand we sometimes deal with very rude people,and it's just not easy to sit everyone at the same time because of the big parties we attract.So we apologize for any inconvenience.AS FOR THE LADY THAT HAS SLAMMED ME ON EVERY SITE POSSIBLE PLEASE COME IN AND I WILL REFUND YOUR MEASELY $8.00,BUT SO YOU KNOW A PIZZA CAN TAKE TIME TO BAKE, WE ONLY TOOK 20 MIN. TOTAL FOR YOUR COMPLETE ORDER,PLEASE TRY HARD TO TELL THE TRUTH, THERE IS MORE TO THE STORY , YOU AREN'T PRESENTING ALL THE FACTS.
UPDATED POSTING & CHANGE IN RATING: I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers! _______________________________________________ OLD POSTING: (1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!
I think Paul's Pizza Roma is the best Pizza in San Antonio. They have 2 locations. The one listed here and another on the NW side off of Fredricksburg and Callaghan. I have tried just about everything off of the menu and it's just great that they use fresh ingredients. I don't like to eat pizza cold but Paul's Pizza is one pizza you don't mind eating cold. They also have a great flatbread sandwich called the Gyro-YUMMY!. Dolmos is a cool greek snack and you have to try to Garlic Knots! Let them know Miko recommended you. Yes I order thtat much ^_^ This is one local pizzeria that you will love ordering and getting delivery from. You can order as late as 11:30 pm from both locations for delivery. They also have a chinese restaurant now called Sun Suns that allow you to order as late as 9pm or 9:30pm. The chinese food is great and the servings are large enough for at least 2 people and possibly more. Vegetarians will be happy with the large variety of healthy choices. There is Pauls orginal pizza, the gyro, pasta, salads, even soup of a day. The deserts are great too. Try to eat the Pecan Ice Cream Ball in one sitting. I doubt you can, lol.