Nice people but I no longer love my favorite boots. I took my brownish gray, distressed-look boots to be re-heeled. They had a wooden heel with a rubber bottom that had worn down but I didn't want to replace the boots because I love them and when I bought them they were $180. When I picked them up the heel had been replaced with a big black rubber heel, which I thought looked odd on a pair of brownish gray boots, but then I realized the boots had been polished with black polish, making the scuffs which had once been unnoticeable EXTREMELY noticeable. One of the heels is also uneven so when I walk it feels like I have something stuck to the bottom of my shoe and my foot rolls around, which is very uncomfortable. Great price for repair but I wish I had been told in advance that they would not be fitting a similar heel and would instead be fitting a larger, out-of-place looking heel and changing the color of my boots entirely. I miss my boots. EDIT: Finally managed to return to the store and my boots are being re-heeled to fix the unevenness and the gentleman was kind enough to offer a leather heel instead and also to wash off the black polish, which I am very happy about! It was very nice of him to offer to restore my boots as I only went in to ask for the uneven heel to be fixed. Extremely pleased.
I took my husband's cowboy boots to get full-soles and heels, they were ready in 2 days. When I picked them up they looked brand new and they did a great job on them. I am very much impressed with there work, I am going to tell all of our family and friends about this great new shoe repair shop, finally we have one on the NW side of town! Thank you, Urban Boot & Shoe Repair for doing such a wonderful job :-)
Over the years Mr. Salvador Ramirez has provided me with excellent service and attention to detail. Most shoes are disposable today, but when you invest in a quality pair of shoes you expect them to last. Mr Ramirez will inspect and provide an estimate in getting your favorite shoes back to making the best impression they once did.