I have been here 3 times. the first time was not so good. there was a lot of people and we had to wait for them, but the owner was nice and she was looking for one that will unoccupied. i think it was full cause it was memorial day. my second time was better. i went on a monday around 1 pm and there was nearly not so much people. my third time was upsetting. I went to ask their employee, which was an african american woman, and asked her how much was the dryer because I putted a quarter and it didnt gave anything. she was so rude with this ugly attitude and so i asked for the owner and she rudely replied that the owner was not there. i am obviously not going back as long as they have that person in there working. thanks to us she has a job there and she is suppose to be working for us not just sitting there reading a magazine.
I feel bad for the girls there...you get what you pay for quality wise when it comes to the cleaning. I've been coming for awhile and the person who cleans the clothes is very sometimesy when it comes to beaded/sequined items. I don't drive all the way over here just to be told my items were rejected/accepted. These girls have to sit here and listen to us yell at them and basically "shoot the messenger" for the cleaners' bad job. The girl at the counter...Jenne I think her name was, was very sweet and apologized up and down for something she wasn't involved in and actually told me I could do my beaded items at home on delicate/hand wash cycle. Great customer service at the store but less than average cleaning.
The atmosphere is extremely pleasant, the staff is polite and all are very attentive. Pedicures, manicures both great, but what I can't live without is the wax services. I drive all the way from Austin, when I come to visit my boyfriend who lives in the Bandera/Gilbeau area and won't go any place else for a wax, brow / facial.... the expertise and gentleness of the technician is perfect. The atmosphere is just another added benefit. Ann's Nails is the small oasis when you need a time out from your busy schedule.