I was a little apprehensive at first since this doctor is relatively new and I could not find any reviews. But once I arrived i was very impressed by the staff, they are very friendly and greeted me with a smile as soon as i walked in the door. the check -in process was very fast since i had already completed my forms ahead of time (they are posted on their web site) and they had already verified my insurance before i arrived. the medical assistant was very professional, she was very thorough and made feel at ease. the exam rooms are very unique and comfortable, the doctor has decorated it like a home, she has curtains on the windows and comfortable slipper chairs, it is nothing like those typical sterile exam rooms. I didn't have to wait long to see the doctor, she was in the room in less than 5 minutes. Dr. Castoreno seems very knowledgeable and was thorough, she explained what she thought my problem may be due to and answered all my questions. also I was able to get my labs done there, which was very convenient. this place was great.
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Unfortunatley I have had to visit this hospital often as well as others in the baptist network... Out of all of the hospitals North Central was the BEST out of them all. The service was top notch and the compassion was unbelievable. I feel safe and properly cared for every time life takes a crazy turn on my families health and I have to pay them a visit. My son is 3 and had a sezuire.. When the paramedics arrived they told me he should be seen and recommeded North Central Baptist in the same breath... I am closer to NE Baptist but the care I get from there doesn't come close to North Central. So after my son was stable I relocated to North Central and was very pleased... If you have a choice in medical care I would HIGHLY recommend North Central Baptist.... not only is the worth the ride, but the peace of mind and care you get; you can not put a dollar amount on it. Thank you.
I had a very pleasant experience at this office. The staff is friendly and the doctor is awesome! When I called to schedule my appointment the doctor actually answered the phone himself, he was on his way to the hospital but told me that he could meet me at his office in fifteen minutes. I filled out my paperwork and was seen immediately. I called him back on Saturday to let him know I was still not feeling well and of course he was available to assist me and call in another prescription to my pharmacy. I was on my way to feeling better the next day. When I had a question about my insurance claim the receptionist was very helpful and called me back within 5 minutes. I will definitely go back to this office and I will recommend it to everyone I know!