I will never go back there aga...
I will never go back there again! Ever! I went in there ready to get some admittedly long overdue work done but never did I anticipate such a loud and public lecture! I held my peace out of sheer courtesy and embarrassment - something apparently unknown to them, but I think it only fair to provide a review. It was belittling and uncalled for. I was polite the entire time as usual, but that didn't stop the loud mouthed staff members from yelling so everyone under the sun could hear PRIVATE information. If the apparent attempt at shaming me into getting the dental work there was the hard sell tactic, I can easily say they lost the sale. I'm taking my hard earned money somewhere they won't try to embarrass me.
claimed iconBusiness Response10/04/2011
Dear Perturbed Customer,
We would like to extend an apology for your recent experience at our office. At Zarzamora Family Dental, our primary concern is making the patient happy and comfortable – only then can we lead them to a healthy, beautiful smile. We have discussed your concern with our staff and have taken steps to ensure our no one else feels the way you did. For example, as a part of our office upgrades, every room now has their own personal music system, so it is very difficult for voices to travel from room to room. Additionally, a new doctor was hired a week after you posted this review, and she is very conscientious about prioritizing the patient’s comfort and trust in our practice. If you email us at firstname.lastname@example.org, we will do everything we can to make you a happy dental patient once again.
Zarzamora Family Dental Care