The spa itself is beautiful. The management on the other hand is not. We saw the nice amenities (sauna, hot tub). But wasn't told in advance so we could make use of this. We received a facial and standard pedicure and was charged $170.00. The facial was basic. No neck, shoulders, arms massage; no peel; lasted about 35 minutes, yet $85. Basic pedicure was $75. When checking out, when I was told my total was $170, I asked "how much was the pedicure?" I was shocked at the total. She seemed put out that I would ask. Later I sent the manager Ann an email explaining my disappointment in the cost, based on the service. Here is her email response to me:
Seriously, you come to a 5 star rated day spa, enjoy the robes and all the ameneties, receive fabulous services and all you can do is complain about the price? Facial massages are contraindicated after extractions, so we do a nice hand and arm massage to take its place. All of our clients rave about our facials. But no, not you. You embarrased your friend last night at check out with your rude behavior, my staff was appaled as was I. One does not build a word class day spa and charge strip mall prices, You however should go there, hope you dont get a fungal invection. Please do not come back to our spa, you are not welcome. Shame on you you cheap bully
I've never been talked to this way by the manager of any establishment. Is this the treatment you would expect from an alleged "5 star" establishment? Dont worry Ann. I wouldn't step foot in your establishment again. You are hateful and rude. And I would be embarrassed to have so many ratings that state they have observed you being openly rude to your staff.