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Wag N Tails Pet Resort

Business Details

Hours:
Mon - Sun Open 24 Hours
Neighborhood:
Northwest Side
Categories:
Kennels, Pet Boarding & Kennels, Pet Grooming

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04/21/2013

Overall

I took my dog, Molly there. She is a rescue dog with special needs. She freaks out during vet visits. She shakes, she can't control her bowel movements. It is really hard to see her in this condition. She is a cocker spaniel that needs frequent grooming. I was trimming her myself, as she has extreme anxiety going to groomers. She has anti-anxiety medication, but I will not give it to her due to side effects. I saw this groomers (Wag-N-Tails) online. It had okay reviews so I decided to try. I needed her trimmed and her nails clipped. I called first. The lady that answered the phone was very nice and patient. She said they would take really good care of her and gave me an appointment. I showed up with Molly. Molly was a wreck! She was shaking horribly. It is so hard to see her like that, but I needed her nails trimmed and her hair cut. Molly was in my arms, shaking when I walked in. The lady at the counter greeted me and talked to Molly. She was so sweet. She called the groomer from the back (Sarah) and she came out. Sarah was so good with Molly. She petted her, she said what a beautiful dog she was, she reassured me everything would be fine, etc. I was very concerned that Molly would just be awful. Finally, after many reassurances from the lady at the front and Sarah, I let Molly go. Several hours later I got a call from the lady at the front counter. I immediately thought that Molly had been too hard to handle and they needed me to come her up. NO! The lady informed me that Molly had done GREAT and that she was ready to be picked up. Great?!?! I had NEVER heard those words about Molly from a groomer before. I went to pick her up. They brought her from the back and SHE LOOKED AWESOME!!! Her nails were trimmed, her hair cut was EXACTLY PERFECT!!! And the best part of all? Although that was a year ago, EVERY time I say to Molly, "Do you want to go see Sarah?" she wags her tail ready to go. She still HATES her vet, but I have found a groomer for LIFE!! Everyone there is so sweet. I was very nervous, and yet my experience was phenomenal!! And better then that, Molly had a great experience. In the end, if you are looking for a groomer who puts your dog's comfort above everything else, look no further! This place is exactly what you have been looking for!

02/11/2013

Overall

Very disappointed and feel so bad for my dog. They had her from 11am until 4:30pm and she still was not done. That is not how I was told it would be. Something is amiss at this place. I had seen good reviews and heard good things....sure wish I would have read the latest reviews on the google site. It happened the EXACT same way....except they were nice to me and took a shampoo fee only.



Must be over booking. So sad....I am very flexible...wish they would have given me the choice to come back at another time when they weren't so booked.



Will go back to our regular groomer....why I tried this I will never know!

Overall

DON’T GET YOUR DOGS GROOMED HERE!! The customer service at Wag-N-Tails is AWFUL! On top of that, they actually held our dogs for RANSOM! They refused to return us our dogs until we paid for a haircut and services that our dogs never received. Both the staff and owner were incredibly rude and yelled at my wife and me. I was floored when we asked to speak to the owner and she yelled at us and told us that we do not know how to take care of our dogs. Both the girl at the front desk and the owner were incredibly rude and unprofessional. I would not recommend this place to my worst enemy.





We brought our two dogs in for their scheduled 12pm grooming appointment and were told they would be ready in 3 or 4 hours. At 4pm, my wife called to check on the dogs and was told they had not even started on our dogs. At 5pm, Wag-N-Tails called and said our dogs would not be ready until 7pm. So my wife told them we had dinner plans and that we would just come pick our dogs up early. When we arrived we were told that our dogs had been bathed and brushed but their hair had not been cut, however they were still going to charge us for the entire appointment. The girl at the front desk was very rude and claimed our appointment was for 2pm not 12pm, which was false. We asked to speak with a manager to have her explain how a 3-4 hr appointment turned into a 7 hr appointment and why they were trying to charge us for haircuts when all they did was bath and brush our dogs. The owner (who is also the groomer) yelled from the backroom that if we didn’t pay the total bill she would keep our dogs. I’m fine with paying for the services actually performed but we were forced to pay for a full grooming that was not performed. The owner was unapologetic, very rude and could care less about the situation and losing our business. She obviously overbooked the grooming appointments and then lied by trying to say our appointment was later in the day to put the blame on us.

04/22/2010

Overall
Excellent Place to leave my Dog

This is the place for love, care, and attention. My dog goes in happy and comes out happier!

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Wag N Tails Pet Resort

5123 N Loop 1604 WSan AntonioTX 78249

(210) 479-0000

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