I took my kids there the other day and was kind of worried, because the last time i came the lady in the front was very mean, and rude, but since not too many places accept all types of medicaid i had to come back. Walking in i relized there was a whole new staff from the manager to the young lady in the front she greeted me with a smile, and my kids were seen by another young lady who took us to the back and worked with my kids even though they can be a handful she was calm. The docto...view morer came in and examined my kids, then handed us over the young man who helped my kids pick out some frames. I just picked up the frames, and they adjusted to fit my kids faces. I am very pleased with their new staff i would recommend this place to family and friends.view less
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Went into get my eye exam and the receptionist helped me understand the paperwork she was really sweet and helpful. Then the young lady who checked my eyes was very polite and patient. Th doctor came in next and was very funny and helped me understand what was going on with my eyes. The handsome young man that was there assisted me with picking out glasses that made me look younger!
I WILL be going back. :)
Have been here twice and twice I waited for more than an hour just to called for paperwork. Sat and waited even longer for the actual exam. Doctor is very slow and the assistants rude. Though I wonder how much of that attitude is becuase the doctor wont move his a$$ which makes people upset at the girls.
I had no problems at all. The entire staff was very friendly and accomodating. I was going to leave after the dr saw us to take the prescriptions to another office so our glasses could be done in an hour. My daughters broke and we could not afford waiting a week or so. The staff overheard this,offered to help me keep the cost in my budget ( my insured amount haha )and get them in the hour. They did just that and I only paid out of pocket $40.00. I can go back in 30 days to get another ...view morepair, $20.00 off and still use the remainder of my insurance.view less
I recently encurred an injury to my eye. I went to the Vision Now listed above and was delighted to find a friendly, profession staff with a play area (small) for the children (3 and under), as well a nice area in which to wait to been seen.
Nowadays alot of receptionists, and business professionals are downright rude! Not so at the Vision Now located on Marbach Rd.
The medications prescibed were exactly what I needed, not some ploy to help pharmacuetical companies make a ...view morefast buck! The opthalmologist was kind, and efficient, and I can't say enough great things about the courteous staff they employ!
Make Vision Now on Marbach your eyecare facility ... you will be glad you did!view less
The location is great but the office itself needs some cleaning and temperature is too hot to wait for long periods of time. The staff doesn't appear to have any sense of urgency. They do not greet or acknowledge people as they come in but go back and forth from station to station without even a smile or eye contact. It's like you don't exist and they have more to do than they have time for. The only friendly person was the doctor and I only saw him briefly during the exam.
They are very careless and rude. I went there to receive contacts and when I went home I noticed that one of the contacts of out of wack and I couldn't really see through it. So I went back the next day and the staff looked at me and signed as if I were lying!!. Why would I lie I went back the next day its not like i had them for a month and was trying to get some free pairs! I just wanna be able to see! They finally checked my vision again and gave me the right prescription. Later tha...view moret year I was having irritation in my right eye and it got so bad that it became very sensitive to light exposure so I inspected my eye and noticed a white dots (it was an olcer) the ""doctor"" told me it was nothing and sent me on my way.. it got worst! to where I couldn't even open my eye I knew something was up so I went to ""Trinity Vision"" off wurzbach, and the Doctor there is GREAT! even the staff are very nice and knew just from looking at my eye what it was, at the time I didn't have insurance so the doctor gave me a sample of the medication I needed and within a week it was gone. The doctor there told me if I had let it go any longer that I could have lost my vision! WILL NEVER GO TO VISION NOW EVER AGAIN! I'M STAYING WITH TRINITY VISIONview less