I am partially disabled going thru more back surgeries, I can walk but very little so when I am by myself for appts and so forth. So when I use VIA I have to use wheelchair in most cases the staff is helpful. The vans are very uncomfortable I make a point in telling the driver I have back issues and be as careful as possible. After my trips I am hurting for at least 2 days, because of the rough rides. So Just be aware it's ashame they just don't listen.