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10410 Perrin Beitel Rd, San Antonio, TX 78284
Last Collection Time: Monday: 9:00pm Tuesday: 9:00pm Wednesday: 9:00pm Thursday: 9:00pm Friday: 9:00pm Saturday: 9:00pm Sunday:
Passport Application Services
Showed up on a Saturday to get passports done.
there was a sign on door saying they only process
35 applicants a day. not only did i drive 40 minutes to get
there and 40 minutes to get back home but i don't think
i will be able to receive passport in time now
(last minute business trip). even with expedited
service. I don't know what the hour policies are but if the
passport website "a government agency" says you close
at 2 and your phone recording says you close at 2 you better
close at 2. Really just seems like the single person that works
there makes her own hours with no consideration to people
that get there beyond "HER" business hours.
Giving it 1 star but deserves 0 stars for the lack of service.
End of rant.
Waited for ever to be told you don't need to be here. Saturday service is awful one agent for 100's of customers. They have the wrong signs posted in the passport waiting area. No fighting or you'll be escorted out instead of if you haven't signed in you wont be attended too. Please have a valid Texas ID if you were not born in the U.S. Natrualization Cert is not enough. And did we forget to smile at this location?
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