US Restoration & Remodeling Inc.

This company is fantastic! They helped myself and 8 of my neighbors with our hail damage claim. By the time they were done we all had new siding, new gutters and and a brand new roof. In every situation they had to document to the insurance company that our siding was discontinued and not available any more. Thank you for helping us all restore our homes so quickly. The crews were very courteous and professional.

This company is our insurance company's preferred contractor and I can see why! The roof was done in a day and they did all our neighbor's roofs too!

It's saddening to see the negative reviews. I had a very positive experience. The lady who came out truly helped me get what I needed and I referred them to half of my family. No complaints here.

One of their sales agents (Mark) explained their offer to help me on an insurance claim to repair my roof. I agreed and sign for their services. I only agreed to repair the roof. The rest I was going to do on my own. After the insurance checks arrived, Mark showed at my house to collect the checks. I told him that the checks amount was more tan the repair. I oposed to give up the checks, because I was not convence of the necesity to give up 2 checks that exceded the repair cost. Mark got frustated and started to insult me. Contacted the office and requested some body in Spanish and then Mr. Rice took the call and promised me that he will take care of me directly and according to him he was one of the most important members of the company. I express my concerns about the professinalisim of the sales agents and ethics of the company I request to cancell the contract since I was not satify, then Mr. Rice started to intimidate me and treath me that he was going to put a lean on my property and or sue me because I signed a contract staying that I will surrender the whole ACV check, even that yhey where not going to do the whole work. Mr. Rice promised me that I was going to receive a refund for the overpaid amount garanted by the end of the year 2016. Its being over 70 days and I'm still waiting. Now I have no response from Mr. Rice, nor Christine Cummins. I went to their Office in Isom Rd. and is an empty office. At this time I was concern and I contacted legal Aid at Bexar County and was told to submitt a complain to the Texas Trade Commision as well as the National Insurance and Restoration Counsil. Their costumer service is below substandard and there are only scaming people. They where very rude to me and also insulted me for not being fluent in English. Mr Rice was pushy and arrogant, he told me a bunch of lies and took advantage for me being a single woman with nobody to back me up at the time they both showed at my property.

U.S. Restoration and Remodeling helps homeowners in need! They will make sure your insurance company treats you fairly!

U.S. Restoration and Remodeling got my insurance company to buy me a roof after they came out and said it was just old. The rep said they just do that sometimes and got them back out here. StateFarm admitted that the first guy had "made a mistake". I love my new roof and it didn't cost me anything.

They did a wonderful job on our roof! They got it done in one day and made our insurance company pay for it even after or insurance originally denied the claim. Thank you for your help.