I met with owner Josef in April of 2013 for a tree trimming (including saplings) estimate. This was a medium-large residential job if judged by the number of limbs to be removed. During the estimate Josef pointed out that the ball moss does not originate from the tree and doesn't damage the tree at all. He ended up giving me a lower price to get my business and so I agreed to the job. On the day of the job, Josef brought 3 workers with him and a flat bed trailer that already had some tree branches on it. He walked the property with me, going over what we had agreed on. They began cutting the large limbs on the side and back of the house. The first thing I noticed was that they were dropping the large cut limb pieces, from up in the trees, directly to the ground. This was leaving craters in the grass covered ground, up to 3.5 inches deep. They didn't ask me where the sprinkler heads were located, but luckily didn't hit any. I definitely wasn't happy with this gouging of my diligently maintained lawn. Second, I noticed that the sapling clean-up was not completely flush to the limbs. Little pieces were still sticking up out of the limbs. The backyard worker left 3 stubby branches in place, by the neighbor's fence, which was very close to where he was cutting anyway. I later pointed it out to Josef and he said that they could take care of it next time. Josef knocked on the door twice and showed me the work that was done. On the side tree, I pointed out ball moss that had been left in the tree, although high up. He reiterated that ball moss would not hurt the tree and did not offer to take care of it. The trees to the left of the house, although removed of the large limbs as discussed, were still thick in foliage in many spots. They did trim a little further at my request, however I thought we had agreed on more thinning. Overall, Josef and his team did a very good job of getting rid of many of the large limbs over my roof. The ground clean up did not end up at least as clean as they found it. While they did rake, they left short sticks all over the place and blew leaves from my front mulch beds, all over the front yard and entryway. They attempted to clean it up at the end, by raking real quickly with a small rake, but I was still left with an extra hour of clean up because of this. They left some trash--empty plastic bottles and cigarette butts. In the backyard, I had to pick my set of wind chimes, up out of a pile of leaves. Ultimately, I liked getting the major work done and the crew was nice. It was hard for them to leave the property clean and neat as they were in a hurry to complete the job in one day. And even though ball moss may not hurt the tree, I still don't want ball moss left in my trees! P.S. I spent 2 hrs. a week later, trimming dead wood, saplings and ball moss out of my front tree. I also spent over 2 hours, two weeks later, on the back trees, cutting off the now grown-out saplings and cutting the stubby branches that the worker left.