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Thrifty Car Rental

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Business Details



in Business

You'll Like Our Low Rates!

Regular Hours

General Info:
Conveniently located at San Antonio International Airport.
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San Antonio International Airport
Northeast San Antonio

Thrifty Car Rental International

Truck Rental, Car Rental, Automobile Leasing, Van Rental & Leasing

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Posted: 9/3/2013


Worst service I've ever encountered. My flight arrived late into San Antonio. The "convenient" desk at the baggage claim was closed, but a sign was posted to proceed out the door to the shuttle. Once at the curb, every other shuttle bus passed me, some twice. After finding no local number for Thrifty, I called their 800 number and after being on hold for at least 10 minutes, find out they are closed and I can't get a car, even though I have a reservation and they've known since I made the reservation that I had a late flight. Had it just been me, I could have conceivably understood, but there were at least five groups waiting. After talking with the driver of the Hertz shuttle, he radioed back to their office and let them know he was bringing us all in. Hertz was kind enough to honor my reservation and my rate, which makes sense since they own Thrifty/Dollar. Once in Hertz' office, the agents said Thrifty has been closing their office early for at least a month without telling any customers with reservations, so their backlog falls on Hertz to fulfill. Between the local office and the national call center, it's safe to say that I will never rent from Thrifty again, even if the rate is higher elsewhere. Very poor business model, Thrifty. Shame on you.

Updated: 1/8/2013
Thrifty is my only rental choice!

The airport location is very helpful and pleasant to deal with. The cars are new(er) and they seem to always have a nice range of availability. Additionally, if you do have any issues, it has been my experience that they always have dealt with them efficiently and were helpful - not making excuses or a blame game.

My only constructive criticism would be that recently, their cars have not been as clean as possible on the inside. That has been disappointing, Also, when dialing the local number vs, the 800 number; often there is no answer or a long call time.

Managers have been responsive & listen. Recently dealt with Offie - and she is top-notch!

I am a Blue Chip member and recommend it to all! There are many perks and quick service. Better than OJ's long-gone promises with Hertz any day! : )

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Thrifty Car Rental

8770 Crownhill BlvdSan AntonioTX 78209

(877) 539-5085

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Thrifty Car Rental

8770 Crownhill BlvdSan AntonioTX 78209

(877) 539-5085

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