Worst service I've ever encountered. My flight arrived late into San Antonio. The "convenient" desk at the baggage claim was closed, but a sign was posted to proceed out the door to the shuttle. Once at the curb, every other shuttle bus passed me, some twice. After finding no local number for Thrifty, I called their 800 number and after being on hold for at least 10 minutes, find out they are closed and I can't get a car, even though I have a reservation and they've known since I made the reservation that I had a late flight. Had it just been me, I could have conceivably understood, but there were at least five groups waiting. After talking with the driver of the Hertz shuttle, he radioed back to their office and let them know he was bringing us all in. Hertz was kind enough to honor my reservation and my rate, which makes sense since they own Thrifty/Dollar. Once in Hertz' office, the agents said Thrifty has been closing their office early for at least a month without telling any customers with reservations, so their backlog falls on Hertz to fulfill. Between the local office and the national call center, it's safe to say that I will never rent from Thrifty again, even if the rate is higher elsewhere. Very poor business model, Thrifty. Shame on you.