This is not the first time we have been here to this restaurant; other times the service has been average with better than average food. Great atmosphere and location. Unfortunately, one very poor experience yesterday will prevent us from recommending this place to others, as well as returning to this establishment (now and in the future).
EXPERIENCE: wine and food ordered without any help or recommendations from the wait staff, water and wine glasses were infrequently refilled, received a rare steak that no one asked to recook (as we thought it was too much trouble), split our checks (that was nice) amongst the couples at our table and paid for our checks. The night was ruined when one member of our party returned to the table after being assaulted in the restroom by the waiter, Roger (ID 2210), who proceeded to ask for more tip (or specifically, he didn't tip enough on the bill and that he should leave more than 20% on food and wine). Everyone in our party had a problem with this occurrence and brought the issue up with the Manager. However, the manager argued with each one of us and sided with the waiter -- indicating that the waiters do not make much money, have to share with other employees and many of them feel entitled to 20% or more to be tipped on wine and food for "good" service.
CONCERN: this should never occur, there should never be an assault by the wait staff to ask for more tip (which Is rude and unprofessional), "poor" service and poor treatment at any restaurant does not warrant any tip (especially at this restaurant and this instance!); tips should be earned, not considered an entitlement. Tips should be at the discretion of the customer; in hind sight of this situation, I wish I could have taken the tip back. "Good" service should be part of your experience at a restaurant; it actually makes people want to return if yew had a good experience with good food and great company...If we actually had "good" service or had a large party, these would be different points entirely. To argue with the manager that he insisted this was "good" service and to also recommend we all tip more on the food and wine purchase was also not only frustrating but extremely disappointing ....
We were not impressed