They don't honor their policy. My 10 year old son bought some earbuds and after 10 minutes one side stopped working. I went back to store 4 hours later with receipt. The manager was not helpful at all and wouldn't exchange them because she said they looked used. Well duh he used them for about 10 minutes. Manager not very good and doesn't care about her customers. It clearly states on receipt and on website I have 30 for complete return. I guess manager doesn't know store policy. I will take to the next level. $100 earbuds. Don't shop at this target unless you want to take a chance on your merchandise.