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Sunset Funeral Home

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Business Details

Payment method:
amex, discover, master card, visa
Categories:
Funeral Directors, Cemeteries, Crematories, Funeral Planning, Funeral Supplies & Services

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02/24/2010
Professional but waaay overpriced

""Packaged deals"" are incredibly overpriced. Rent a room (viewing area), ""rent a car"" (limo/hearse) to the funeral, ""rent a minister"" (great guy, not complaining) buy a casket, embalming (no doubt worth it) all for 11,500.....what? When asked how they could justify the price? Oh, you get airline discounts, family counseling, grief counseling....blah blah blah. Very nice people, but honestly...didn't understan... view more

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08/13/2009
Great Service

My Mother died on May 1, 2009. From the first phone call to the last detail, the people at Sunset were completely professional, compassionate and caring. Jessica and Mark did a superb job in handling each and every detail. We could not have asked for better service and attention to the family provided by, not only Jessica and Mark, but each person at the Funeral Home. The services for my Mother went off without a... view more

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06/14/2009
Very Professional

Recently, at a friends funeral, I asked the front desk if there was a way to find my grandfathers grave. She asked me to wait a few minutes and made a phone call. Within 5 minutes she called my name and a very nice gentleman was waiting to take me to the grave site. It was a very hot day and he picked me up in a very comfortable, cool van. He allowed me to take my time visiting and showed me sites where other rel... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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08/12/2008
Don't go there. Terribly unprofessional

After my father's death, we were promised, by the staff, several death certificates since I was the executor of the estate. We are from out of town and we felt they used this against us. ALL of the certificates were sent to a non-family member who had inside ties to this facility. We had to threaten legal action to obtain any certificates of MY OWN FATHER. I would NEVER recommend this facility to anyone. They we... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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04/05/2008
rude staff, not helpful

A family member who recently died had a pre-paid service with sunset memorial so the details were all taken care of but most of us are out of town and when we called to find out the timeline and details so we could make travel arrangements no one would help us. They were short, gruff and at times plain rude.\r I think it's completely unacceptable to treat breaved family in the way they did.\r I hope they clean up ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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03/13/2008
Poor customer service.

They were not helpful at all while trying to coordinate out of state obituary information. \r Staff was rude and argumentative.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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Sunset Funeral Home

1701 Austin HwySan AntonioTX 78218

(210) 828-2811

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Sunset Funeral Home

1701 Austin HwySan AntonioTX 78218

(210) 828-2811

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