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Stone Oak Pediatrics

OPEN NOW

Today8:00 am - 5:00 pm

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Business Details

Hours:

Regular Hours

Mon - Fri8:00 am - 5:00 pm

Services/Products:
  • Pediatrics
  • Radiology
Payment method:
master card, visa
Location:
Stone Oak Physicians Plz
Categories:
Physicians & Surgeons, Pediatrics, Physicians & Surgeons, Medical Clinics, Physicians & Surgeons, Surgery-General

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09/13/2011
WORST EXPERIENCE EVER!!! Staff...

WORST EXPERIENCE EVER!!! Staff is rude! Billing staff (Brandy and Billing Manager Nikki are complete idiots- lacking in even basic math skills!) Even though I saw other negative reviews I am all about giving people a chance and decided to see for myself. I have had several acquaintances also share their similar experiences with me too...wish I would have known more upfront. I have no idea how Stone Oak Pediatrics ha... view more

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06/30/2011
Referral Person review/office

@happymommy21......I have been taking my 3 children to this practice for years and I have not had a problem with this office. The Doctors are great and so is the staff. My children have needed referrals and""Kathy"" was GREAT. You don't even know her correct name. I can tell you have a very RUDE and UGLY ATTITUDE through your post. I would recommend this office to EVERYONE. As a mother I wouldn't care if I set up my ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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06/21/2011
Referral person name Kathy or Katherine (?) is rude

The loction is nice but SOME of the office staff is rude!! The referral person is an idiot w/no heart! I don't understand how hard will it be to get back @ me...instead I scheduled my own appt. to the specialist & called Stone Oak Pediatric to fax all clinic notes, labs, and demographics to the specialist that Katherine was suppose to schedule me. How hard is your job!!!! If you can't handle it than ""QUIT""! All ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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02/15/2011
Not the greatest service!

I use to take my kids to Cooks children and now they go to Stone Oak paediatrics. There is a stark contrast between the two in terms of service, being organized and cleanliness. Cooks is far better!. They were also friendlier. \r Cooks would call to let me know a month or so in advance when my kids needed to come in for their shots and/ or wellness checkups and then two days before leading up to the appt. date.\r... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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08/03/2010
Complete idiots on the phone

I called to schedule an appt for my daughter and was put on hold for about 7 minutes. The girl then returned to the phone only to put me on hold again. When she returned 5 minutes later, I had to constantly repeat myself. She obviously didn't know how to schedule an appt and kept asking someone else in the office how to work the computer. I can't believe that an office this size would jeopardize losing patients by... view more

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11/20/2009
Pediatrician

I read about the fees earlier and have never experienced this. Dr. Bourland is wonderful, caring, and extremely knowledgeable in the field of pediatrics. Dr. Bourland is also efficient and accurate with diagnosing children. I highly recommend this office.

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09/13/2009
Fees

I am very unhappy with service I recieved from this office. I like the Dr. but what is with charging for every little thing. I left the Dr. without the note for the school. When I called to ask them to fax it to the school they said ""Sure we can do that but we charge $5 for that."" I said,"" what if i pick it up. "" They said ""It is still a charge"" . I had just paid a $30 copay for service and they are goin... view more

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08/23/2009
bad

no comment

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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07/27/2009
Great Doctors

Stone Oak pediatrics is one of the best practices I have been engaged with. We have been going there for 5 years starting with my daughter and continuing on with the son. Now, a third is coming and we are going to use them again. \r \r Dr. Gunsberg and Dr. Trexler are fantastic with the kids. And I just received a courtesy call from their office informing me that my son needs his 3 yr. shots. Fantastic service even... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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05/14/2008
Great pediatricans

I had been looking for a good Dr. in SA for my kids for a while. A friend recommended Stone Oak Pediatrics and we have been going for over a year. Drs are very caring, nurses are very patient with my kids, offices very clean, and the wait is not too long. Call ahead though as not all drs there accept all insurances. We usually see Dr. Trexler.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Stone Oak Pediatrics

540 Oak Centre DrSan AntonioTX 78258

(210) 403-2229

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Stone Oak Pediatrics

540 Oak Centre DrSan AntonioTX 78258

(210) 403-2229

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